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I need to produce a report that contains the following and I am open to suggestions.User Name or Extension NumberSet for a date rangeCall Direction - Incoming or OutgoingCall Type - Internal or ExternalCall DurationI have tried the canned Calling Det...
We just installed a new system 3 weeks ago. The engineer from the vendor is still not able to determine why the auto attendant is changing modes over night. We desire to have the AA set to manual so we can decide when we place it in the 3 modes: D...
After reading some more material, the Calling Detail Call History report has a column for Direction and used Terminating for Incoming and Originating for Outgoing. I think with a quick filter of the data each week, we should be able to get the data ...
Last night we tested a new Operational Mode that did not have a schedule defined. When activating it, we set it to Manual and it held the setting overnight. Until I can get approval to define a timed scheduled, I feel we are going to have to use th...
Thank you for your detailed response. We do not want any AA mode to activate based on a schedule. We want to be able to control the settings manually each day. Some cases require us to take calls after normal working hours. Currently we have a Mo...
