What is the difference between DTCSM (Cisco Customer Success Manager course) and Black Belt Academy?

Hello, What is the Black Belt Training? Thanks, Rob

Where can I find more resources on Success Program Insights? Thanks,  Robert

What can Lifecycle Advantage do for me? - Robert

Hello, If the customer clicks the Notify Partner of Intent to Order button, can you send that partner notification email to both my renewals team and the account manager? Thanks, Robert