From what we can see, WrapUp reasons within Customer Assist uses 'Disposition Codes' feature from the underlying BroadWorks.There is a functionality to set the default wrap up reason within Customer Assist and further override by manually setting the...

We use XSI-Actions for various call controls using the tenant wide auth token.When we try to use blind transfer on Customer Assist, we are getting an error message saying "User is not a call center".The request we use is /v2.0/callcenter/{callcenteri...

We’ve run into a weird issue with the Webex Calling API: XSI API, which comes from the old BroadWorks setup. As you probably know, the XSI API has two bits:XSI-Actions: standard request/response styleXSI-Events: real-time streaming eventsThe question...

I have been chasing for this for almost a year now and I still haven't got a resolution.The previous tickets that I have created wer:https://community.cisco.com/t5/cloud-calling/cti-xsi-quot-advanced-call-quot-events-were-not-received-for/m-p/4313767...