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From what we can see, WrapUp reasons within Customer Assist uses 'Disposition Codes' feature from the underlying BroadWorks.There is a functionality to set the default wrap up reason within Customer Assist and further override by manually setting the...
We use XSI-Actions for various call controls using the tenant wide auth token.When we try to use blind transfer on Customer Assist, we are getting an error message saying "User is not a call center".The request we use is /v2.0/callcenter/{callcenteri...
We’ve run into a weird issue with the Webex Calling API: XSI API, which comes from the old BroadWorks setup. As you probably know, the XSI API has two bits:XSI-Actions: standard request/response styleXSI-Events: real-time streaming eventsThe question...
Hi,Can we get the XML schema and documentation for XSI/CTI Interface and OCI-P Interface for Release 26 of BroadWorks please?URL will be helpful, so we do not have to post questions in the future.I checked the URL https://developer.cisco.com/docs/bro...
I have been chasing for this for almost a year now and I still haven't got a resolution.The previous tickets that I have created wer:https://community.cisco.com/t5/cloud-calling/cti-xsi-quot-advanced-call-quot-events-were-not-received-for/m-p/4313767...
As I asked in my previous message:Is there an alternative Webex API to get the join/unjoin status as we see on admin.webex.com like screenshot from my previous message?
That is really helpful. Thanks for that.I have few more questions:Do you have public view of the tracked bug, so we know the status without pestering people in the forum?Also to raise a TAC case or feature request, where do we do this?Is there an alt...
@amkatiyaWe cannot even establish a TCP connection.From Linux prompt, all I tried was:$ telnet broadsoftsandboxxsp.cisco.com 2208The above command doesn't establish a connection. Whereas CTI is a different problem where we were able to connect and do...
