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We have upgraded the AVRs in 67 offices with a Cisco IVR. 1 office appears to constantly loops calls. 1 out of 67. They have an Avaya phone system that is "working correctly"......... Did I mention that only 1 out of 67 offices is doing this...?A cli...
We upgraded all our CE-507's & CE-560's with ACNS 4.x to CE-510's & CE-565's with ACNS 5.x. Since then a few of our videos started to buffer before playing. Depending on the size of the video, it can now take several minutes before the clip will star...
We are implementing a IVR system across our network, and have over 30 sites converted and in Production. One office is giving us problems in the fact that after they close for the day, their IVR gateway starts receiving calls that appear to have a re...
Thanks for the reply. I'm in the process of reading through the doc, but in the meantime... I'm not 100% sure the problem lies in the IVR config. We have it running successfully in 50+ offices, and it does work correctly in this troubled office durin...
The more I read, the more I was afraid of that. Good thing for me, we already have a quote from Cisco for some new equipment that included some WMT licenses. Now I just need to wait out the red tape.Thanks again for all the help!
I should have also mentioned that we have 80 content engines deployed. Each point back to a CDM, Content Router, & Root CE that exist in our central office. Our current process is to pre-posisition all content on the local CE before it is opened to P...
Thanks for the reply. I've tried both MMS and RTSP and they both act the same. I open Media Player 9, click Open URL, and the clip will open & buffer for a minute or so (depends on the file size). In Media Player, I open up the statistics window, and...
