Aaron, Thank you I will try what you suggest. Respectfully, Deborah Deborah A. Morgan Mary Washington HealthCare Information Systems Network Support Team (540) 741-1048 voice (540) 741-1072 fax Email firstname.lastname@example.org From: aaronharrison To: Deborah Morgan Date: 09/12/2011 05:18 PM Subject: - Re: Contact Center Express 7 Historical Reports Peak Time CSQ Cisco Support Community Re: Contact Center Express 7 Historical Reports Peak Time CSQ created by aaronharrison in Contact Center - View the full discussion Hi The closest thing to what you are asking for that I've seen is the 'contact service queue activity by interval' report. It produces normal CSQ stats (total, abandon etc) per interval (i.e. per hour, 30 mins or 15 mins) through the day so you can see when your busy times are. Change the 'interval' to what you need on the detail tab before running the report. Regards Aaron Please rate helpful posts.. Reply to this message by going to Cisco Support Community Start a new discussion in Contact Center at Cisco Support Community
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I have customers that are looking for a Contact Center report that gives the CSQ Peak Time, CSQ Abandone Rate, CSQ Total Calls Handled. I cannot find any of the canned reports that give this information. I only see the Peak Time in the Traffic Analysis Report for the entire Contact Center Application. Can you tell me where I might find this information for each CSQ? Or perhaps we have something configured incorrectly.
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