I am working on a widget based on the Webex CC JavaScript SDK (headless widget).Now there is a requirement to, at the end of an interaction, retrieve the transcript or recording of that interaction (using Webex CC Capture APIs). Is there a way to ge...
Forum Posts
UCCX 12.5 SU2Good afternoon all,Does anyone know if the custom reason codes need to start from a specific number, finesse administration? We have a selection of custom reason codes, however when looking in reporting I cannot see one of the reason cod...
Hello all,We have just upgraded our UCCX from 12.5 to 15.0 However it is now reporting a CCX Flex Premium Seat insufficient licence issue.Nothing has been added or changed with regards to configured configurations, Agents, Supervisors etc. Is there a...
Hello, I'm trying to call a REST API with the POST Method in UCCX Script Editor but I'm getting the following Error Code "Client response status: 412" noting that the call is successful in Postman. I have attached screenshots for the URL & Body. A...
Hi Team, can i know what will be the standard qualification time for abandoned calls in webex contact center . As per cisco document for analyser report ,Abandoned call definition as below for "Queue Abandoned report" Abandoned The number of calls...
Dears,This is regarding a PCCE environment, version 12.6(2).We have the Outbound Dialer successfully configured and working properly.We are currently working on a report to display the outound dialer call details, including Agent Name, Extension, Cal...
I have enabled outbound option on PCCE 12.0 but MR_PIM2 and Dialer not active. Please advise to solution to verify and fix this issue. What has been done - Create outbound database on Rogger - Enable Outbound Option on Rogger - Create Dialer on PIM ...
Hi Team , There was a strange issue experienced for one of the agent using Webex Agent desktop . Agent received a call and call dropped as it came through and went as abandoned and then call came through to the same agent a few seconds after that. wh...
Resolved! CUIC Report Definition Syntax Error
Hello, This is regarding a PCCE environment version 12.6(2). We are developing the below custom report for the Agent Call Details from Termination_Call_Detail: select DateTime,ANI as CallerNumber, CONCAT(P.FirstName, ' ', P.LastName) AS AgentName, c....
Hi Team,We are currently encountering an error in our Unified CCE Administrationt12.5 screen. The issue appears to be due to a mismatch between the "Unmatched Virtual Machines" and the "Allowed Virtual Machines" for the selected deployment configura...
Hello,My question is that is it possible to use Webex Contact Center HTTP Connector in Functions also in WXCC?Generaly it is intented to use in flow Designer only.Regards,Zsolt
Not a question, but a heads up in case anyone else runs into this and tries to google for it. I upgraded three CUCM nodes from 12.5 SU9 to 15 SU2 via direct upgrade. Publisher and Sub1 had to be rebuilt to a medium OVA to fit the requirement for th...
Hello all, we worked with Cisco to get this change request added which is marked as an enhancement request. In a nutshell it is to update the available drivers in UCCX for making Datasource Connections for integrations to use a native Microsoft Driv...
Hello,This is a PCCE environment, version 12.6(2).We have a production Call Studio script where we return values to ICM using caller-input, ToExternalVXML[0], and ToExternalVXML[1] — everything has been working fine, and the data is passed correctly ...
Resolved! WxCC using WebRTC
Our organization is poised to start a project to migrate our 5 call centers to Webex Contact Center (WxCC). When we first started our discussion on and review of WxCC Cisco did not have WebRTC available. Our organization is now considering using WebR...
