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AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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Abandoned calls query

Can someone help me design a sql query to get the abandoned calls while waiting on queue + the abandoned calls while ringing on Agent. I'm trying to use this query on UCCE 11. Also it would be very beneficial to to include the caller ANI in the quer...

ECE 11.6 Database Hostname Change

Hi all, I have Enterprise Chat & Email running on version 11.6. It is using the Database Cluster of the customer. Now I need to change the hostname of the external database in my ECE configuration. Does anyone of you know if this is possible? I canno...

Send Email using ECE

Hi We are using ECE for email and chat integration. We have configured business rules and workflow to receive emails, however now we want to be able to send email using the logged in mailboxany help appreciatedRegardsAmith

Json Path using Variable

Hi Everyone.  New cisco account, so it looks like I'm new here.  But I've been around for about a decade now.  Over the last couple of years, I've deep dove in to Python programming, and gotten pretty competent in it.  I'm a Cisco voice engineer by t...

Huth S0lo by Beginner
  • 8 replies
  • 0 Helpful votes

Resolved! How to get a value from a JSON array in UCCX?

Hello, I need your help regarding obtaining some values from a JSON array in UCCX? Here is a JSON file example:{  "took": 252,  "timed_out": false,  "hits": {    "total": {      "value": 1,      "relation": "eq"    },    "hits": [      {        "_sou...


Resolved! CCX Get JSON Document Data parsing error JSONArray cannot be cast to String

Hi Everyone, Trying to verify passing of data and extraction of value using local test json-server before testing with CRM JSON Path expression - "$..first_name" looks correct, validated online with and Postman's JSONpath Visualizer. Tri...

UCCX Script - SQL Error on DB Write

I created a post-call survey scripts that records the survey results to a MS SQL 2014 Database. I use the PostCallTreatment final String variable to trigger the Survey.aef script when the agent uses the [End call] within Finesse. The DB Write works 9...

Resolved! UCCX Wrap Up Time

All,  I am needing to configure a wrap up time for the first time on UCCX 10.6. Previously, I Always had Wrap Up time set to disabled. The current customer that I am working for needs 30 between the time the agent hangs up on their current call and t...

CUIC not showing any values.

Hello ,we have webex CCE lab right now.I wanted to see how many agents available from CUIC , but I dont see any values . And I have admin rights as well.could anyone help me this what could be the reason . I have attached a screenshot also.

kavle by Beginner
  • 1 replies
  • 0 Helpful votes