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I have a couple of Agents who would like the ringing notification for the inbound call to ring to their laptop speakers rather than in their headphones. Is there a way to configure this? 

RL5901 by Level 1
  • 1247 Views
  • 3 replies
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I i need add phone book to agent dashboard cisco finesse . I created the phone book and assigned to team but how make it appear in agent dashboard like reports where can i find the path i fetch date of phone book like this for report  but need it for...

isul97 by Community Member
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Currently have a single UCCX server running 12.5.1.11002-481 that has been working fine for a number of years.  It's still impacted by the Bug (CSCvy99583) which requires services restart every 180 days, so logged in yesterday to restart and was gre...

HiI am adding some functionality to an existing application and I am running out of call variables.I have used the callVariable1 to 10, but I need some more.I read about adding ECC variables, but these extra variables should also appear in reporting,...

I'm getting an error on domain manager:  Organizational Unit Validation ErrorsValidation error for organizational unit: OU=Cisco_ICM,DC=UCCELAB,DC=COM Error | LocationUnable to load Descrectionalry ACD: | OU=Cisco_ICM,DC=UCCELAB,DC=COMMissing/incorre...

We are hitting bug CSCvq13638, but the workaround offered by TAC doesn't really help much (TAC suggests to install a seperate ide and move it to CallStudio afterwards). Are there any other solutions for this which you can think of? Issue:We import ou...

skarahasan by Level 1
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  • 11 replies
  • 0 Helpful votes

Hi I have a customer running version 12.5 of UCCX. They have rather old Wall Board system and what we call contact centre manager that was written as a website about 15 years. I'm trying to see what if any functionality could be available natively wi...

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