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Hello, This is regarding a UCCE environment version 12.6(2). We have successfully installed CUIC 12.6(2). When checking the data sources, there was only the Real Time & Historical data sources available to be configured; the Live Data Data Source is ...

ln33147 by Level 4
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  • 8 replies
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I am looking for an option where I can get the single report with the following details: Agent Name, Total Inbound and outbound calls, Avg talk time and hold time, login logout activity, reason. For each agent with the above parameters. I see that I ...

I've implemented the Finesse Calendar and have a scenario that the calendar does not to handle calls the way I expected.Here is the scenario.  Using fixed business hours M-F 9am to 5pm.  Contact Center wants to close from 11am to noon on a random day...

TomMar1 by Level 3
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Hi Experts ,we started working on cisco webex connect for digital communications.can I use the same community to post my questions related to WX connect CPaaS or is there a different community .

kavle by Level 3
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On one of our CUIC daily reports, “Fault” and “Lost” appear in the Task Treatment column, along with others like “Abandoned” and “Handled”. Handle Time is 0:00 for all calls that were treated as such, as shown:What do either of these mean? And how do...

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