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Dear colleagues, I have the next task: i need to play notification for client when the client is calling to an agent. This is notification from audio file (I am planning to use some java RTP library for this).We have:1. CUCM 12.5, JTAPI 12.52. 4001 D...
Some results:1. when I started the conference and put the agent on hold Verint system configured for recording agent extension record the silence while notification message is playing - it is not OK for me, because according to the legal reasons we n...
@dstaudt Hello, can you please help with such exception..I don`t understand...When I get CallCtlConnOfferedEv I make accept: if (callEv instanceof CallCtlConnOfferedEv) {
try {
CallControlConnection call...
@dstaudt wrote:Not 100% sure, but I think the Agent Greeting feature should be mostly/completely transparent as far as the main conf call is concerned. IIRC, the use-cases for the feature were more or less precisely what you're trying to do, where p...
