Call Control

Deploying a contact center solution with a customer requirement that on every outbound call made by their agents, they would like the called party to immediately hear a message as soon as they answer. For example, “This is ACME calling. This call may...

CSCuy42107 Add a single-port RTP option to TSPSymptom:TAPI application uses Cisco RtpLib cannot play music / announcement. RTP packets are rejected by Cisco ISR4431 router. There is just silence not even a ring tone.Conditions:This occurs on certain ...

Using JTAPI, I can currently trigger popups on caller phones via sendData() with API-driven content. Is it possible to instead directly modify the caller's phone display - particularly the called party description - without using popups? What JTAPI m...

I am creating a script to play a dynamic prompt i have created a script and all steps seem to get executed but the script fails to play the prompt and when i go to see if the prompt uploaded to the prompt directory its not there.I pulled MIVR logs an...

hey, my application works with 4 cucm nodes on the same cluster with sizing of 10K at the same time and balancing terminals between the nodesthe appuser has 20K devices associated.the application makes getProvider for each cucm node with the same app...

We are leveraging the Cisco Jabber Web SDK (JavaScript) to enable calling functionality in a kiosk environment.  Video docking is not working as expected on latest chrome browser on windows 11

How can I reliably detect the call direction (incoming or outgoing) in Cisco JTAPI, especially in cases like transferred calls or conference calls?I know that getCurrentCallingAddress() and getCurrentCalledAddress() don’t work in conference situation...

Hello Cisco Team,In our CTI application we need to listen to every connection change—establishment, hold/unhold, transfer, conference, or disconnect—and always obtain:The agent’s extensionThe customer’s phone numberWe want a single, unified approach ...

After running the CiscoTSPx64.exe downloaded from our V11 lab switch, I cannot seem to get a connection.  I've done the configuration to enter the CUCM address and a user login with full CTI permissions on the CUCM.  The windows dialer says it was un...

How can we build support for CUCM Extension Mobility in our SIP Phone (3rd party device)?

Hi all, I am currently investigating an issue with a third-party CTI application that terminates the media using the Cisco TSP Media Driver. Intermittently, the customer experiences poor quality audio where a popping sound can be heard over the audio...