Call Control

Hi all, I am currently investigating an issue with a third-party CTI application that terminates the media using the Cisco TSP Media Driver. Intermittently, the customer experiences poor quality audio where a popping sound can be heard over the audio...

Hi Guys, This is Eason from the Yealink Headset team.Recently, we received so many requests that Yealink headsets can be compatible with Jabber.As for the compatibility method, which method can Yealink adopt?Because the Jabber Web SDK seems to be onl...

Issue Summary:I am currently working on integrating JTAPI with CUCM 14 to make phone calls from a Java application. However, I am encountering issues with CTI port registration and call initiation.Observed Behavior:CTI Port Registration Issue:It appe...

I'm playing around with the reasonCode in CURRI divert responses. The  schema has a duplicate readonCode with value 'time-of-day' - I'm sure that can't be correct. So what would be the second value? Also, who processes these reasonCodes and what happ...

Hello,I'm developing using Cisco's UC Gateway Services.I managed to have a working SOAP Server without a problem. Right now I've tested the SolicitXccProbing/ResponseXccProbing and doing a RequestXccConnectionRelease.However, I'm trying yo test a N...

I want to know if a call event is generated using the GED-188 protocol when an incoming or outgoing call is made to an device without log-in to CTI.

I want to make a web app that monitor multiple counter with Perfmon.this webapp have to show the status of Hunt Group / Line in real time for the user.I want to know if there is some limitation or risk for the infrastructure to use the Perfmon api.Th...

Hello.When an incoming (customer) call enters the CUCM, after an agent has answered, I need to play a short (pre-recorded) audio into the call, so that both parties (customer & agent) hear it, before they continue to chat.The way I currently accompli...

Hello,is it possible to call to skill (like using skill ID/number) directly instead of calling to queue number assigned to team/skill?Thanks for help,Dawid

I"m having an issue where inbound calls rerouted back to PSTNT failling.  Call flow:- ITSP—SIP—CUBE1—SIP—CUCM—CFWD All—SIP—CUBE1—ITSP. The PSTN calling Party receives a long pause, with no ring back, then receives a fast busy.   Our ITSP indicated th...

Hi,I am trying to implement Agent Greeting Feature using JTAPI with UCCX by using CiscoTerminalConnection.addMediaStream(IVR, AgentExtension); The IVR parameter is UCCX Trigger Directory Number; which trigged IVR Application to play pre-recorded prom...