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We are considering their SupportHub product and have the requirement to link incoming calls to their interface to retrieve caller details and history. I am told that their Contact API - Get endpoint will provide that functionality but we will need to...
Hi,I am working on retreiving call related data using JTAPI. I was able to get few fields using few classes in the JTAPI library. But I was unable to get the information such as Campaign name, Campaign Id, Call Started time, Disconnected Time, Durati...
Using JTAPI, I can currently trigger popups on caller phones via sendData() with API-driven content. Is it possible to instead directly modify the caller's phone display - particularly the called party description - without using popups? What JTAPI m...
Hello Trying to create a simulated call park solution using CTI Ports for my business, where we are receiving calls answered by Reception, and then blind transferred to a CTI Port, the call is then answered and held by the CTI Port. When that CTI ...
I am creating a script to play a dynamic prompt i have created a script and all steps seem to get executed but the script fails to play the prompt and when i go to see if the prompt uploaded to the prompt directory its not there.I pulled MIVR logs an...
hey, my application works with 4 cucm nodes on the same cluster with sizing of 10K at the same time and balancing terminals between the nodesthe appuser has 20K devices associated.the application makes getProvider for each cucm node with the same app...
We are leveraging the Cisco Jabber Web SDK (JavaScript) to enable calling functionality in a kiosk environment. Video docking is not working as expected on latest chrome browser on windows 11
How can I reliably detect the call direction (incoming or outgoing) in Cisco JTAPI, especially in cases like transferred calls or conference calls?I know that getCurrentCallingAddress() and getCurrentCalledAddress() don’t work in conference situation...
Hello Cisco Team,In our CTI application we need to listen to every connection change—establishment, hold/unhold, transfer, conference, or disconnect—and always obtain:The agent’s extensionThe customer’s phone numberWe want a single, unified approach ...
After running the CiscoTSPx64.exe downloaded from our V11 lab switch, I cannot seem to get a connection. I've done the configuration to enter the CUCM address and a user login with full CTI permissions on the CUCM. The windows dialer says it was un...
Hi all, I am currently investigating an issue with a third-party CTI application that terminates the media using the Cisco TSP Media Driver. Intermittently, the customer experiences poor quality audio where a popping sound can be heard over the audio...
Hi Guys, This is Eason from the Yealink Headset team.Recently, we received so many requests that Yealink headsets can be compatible with Jabber.As for the compatibility method, which method can Yealink adopt?Because the Jabber Web SDK seems to be onl...
Issue Summary:I am currently working on integrating JTAPI with CUCM 14 to make phone calls from a Java application. However, I am encountering issues with CTI port registration and call initiation.Observed Behavior:CTI Port Registration Issue:It appe...
