Did a little birdie tell you that there is a UI refresh of the Finesse desktop in 12.0? Are you worried that the custom gadget(s) that you spent so many hours building will no longer work? Did you hear that there will be agent to agent chat in this releas...
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Symptoms
Reqested to display a CUIC report in Finesse Agent Desktop
Diagnosis
User wanted stats from a report they had created in CUIC to be displayed as a new tab in Finesse Agent Desktop.
Solution
Attached is a solution I got to work us...
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Hi folks,
I am working on a Webex Teams Bot. It was quite complicated to find all the necessary information to have a running webhook in python. Therefore, I am sharing a simple way to do it here.
It is necessary to have
-Flask: will...
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Symptoms
I wanted to test the custom logging functionality.
Diagnosis
There's an easy Library to use.
Solution
I made a sample class that matches the Activity Log for Element entry events.
package logging;
import java.io.BufferedWr...
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