Call Control

We are leveraging the Cisco Jabber Web SDK (JavaScript) to enable calling functionality in a kiosk environment. Since this is a public-facing setup, users are not expected to log in manually. Instead, the application initiates calls when a user press...

How can I reliably detect the call direction (incoming or outgoing) in Cisco JTAPI, especially in cases like transferred calls or conference calls?I know that getCurrentCallingAddress() and getCurrentCalledAddress() don’t work in conference situation...

Hello Cisco Team,In our CTI application we need to listen to every connection change—establishment, hold/unhold, transfer, conference, or disconnect—and always obtain:The agent’s extensionThe customer’s phone numberWe want a single, unified approach ...

After running the CiscoTSPx64.exe downloaded from our V11 lab switch, I cannot seem to get a connection.  I've done the configuration to enter the CUCM address and a user login with full CTI permissions on the CUCM.  The windows dialer says it was un...

How can we build support for CUCM Extension Mobility in our SIP Phone (3rd party device)?

Hi all, I am currently investigating an issue with a third-party CTI application that terminates the media using the Cisco TSP Media Driver. Intermittently, the customer experiences poor quality audio where a popping sound can be heard over the audio...

Hi Guys, This is Eason from the Yealink Headset team.Recently, we received so many requests that Yealink headsets can be compatible with Jabber.As for the compatibility method, which method can Yealink adopt?Because the Jabber Web SDK seems to be onl...

Issue Summary:I am currently working on integrating JTAPI with CUCM 14 to make phone calls from a Java application. However, I am encountering issues with CTI port registration and call initiation.Observed Behavior:CTI Port Registration Issue:It appe...

I'm playing around with the reasonCode in CURRI divert responses. The  schema has a duplicate readonCode with value 'time-of-day' - I'm sure that can't be correct. So what would be the second value? Also, who processes these reasonCodes and what happ...

Hello,I'm developing using Cisco's UC Gateway Services.I managed to have a working SOAP Server without a problem. Right now I've tested the SolicitXccProbing/ResponseXccProbing and doing a RequestXccConnectionRelease.However, I'm trying yo test a N...

I want to know if a call event is generated using the GED-188 protocol when an incoming or outgoing call is made to an device without log-in to CTI.

I want to make a web app that monitor multiple counter with Perfmon.this webapp have to show the status of Hunt Group / Line in real time for the user.I want to know if there is some limitation or risk for the infrastructure to use the Perfmon api.Th...

Hello.When an incoming (customer) call enters the CUCM, after an agent has answered, I need to play a short (pre-recorded) audio into the call, so that both parties (customer & agent) hear it, before they continue to chat.The way I currently accompli...

Hello,is it possible to call to skill (like using skill ID/number) directly instead of calling to queue number assigned to team/skill?Thanks for help,Dawid