Call Control

IP-Phone Custom Rx Stream: Merging It Into Call's Tx Stream

Hello!I'm sending an RTPRx XSI command to a Cisco IP-Phone, in the following format:<CiscoIPPhoneExecute><ExecuteItem URL="RTPRx:<Local-IP>:<Phone-Port>:100"/></CiscoIPPhoneExecute>This successfully starts a custom Rx stream on this phone-device, so ...

JTAPI: Playing Audio Into a Call, Without Conferencing with a CTI-Port

Hello.When an incoming (customer) call enters the CUCM, after an agent has answered, I need to play a short (pre-recorded) audio into the call, so that both parties (customer & agent) hear it, before they continue to chat.The way I currently accompli...

SIP Normalization script to modify Remote-Party-ID to Diversion header

I"m having an issue where inbound calls rerouted back to PSTNT failling. Call flow:- ITSP—SIP—CUBE1—SIP—CUCM—CFWD All—SIP—CUBE1—ITSP. The PSTN calling Party receives a long pause, with no ring back, then receives a fast busy. Our ITSP indicated th...

Agent Greeting with UCCX

Hi,I am trying to implement Agent Greeting Feature using JTAPI with UCCX by using CiscoTerminalConnection.addMediaStream(IVR, AgentExtension); The IVR parameter is UCCX Trigger Directory Number; which trigged IVR Application to play pre-recorded prom...

Resolved! TCL prompt not playing in outgoing dialpeer

Hi Guys,I would appreciate your help on this. I used play_message_2_calling_then_connect.tcl script to play a prompt and connected the called party in the incoming POTS dial peer and it worked perfectly fine but unfortunately due to ISDN overlap rece...

Resolved! JTAPI: Detect Phone Mute/Unmute

Hello!I can alternate a Cisco device's mute state (on/off) by using the CiscoTerminal.sendData method.But:How can I get device's current mute status?More importantly: Is there a JTAPI event notifying that phone-user has muted or unmuted the device?(o...

Default QueueSizeThreshold too small

Is there any provider event given when QueueSizeThreshold is exceeded?

Capture the call session ID using SDK

We are currently developing a web application and are looking to integrate it with Cisco Jabber’s telephony services. Our key requirement is to trigger voice calls from our web application and retrieve the associated call session ID for call manageme...

TAPI equivalent of JTAPI getCause

Hi,we are communicating with a CUCM system using windows TSP TAPI driver.The customer is asking us to provide Q.850 codes for disconnection reason.I've found that JTAPI provides Q.850 compatible codes using getCause or getCiscoCause function.I coudn'...

JTAPI Monitoring Scalability

What is the most scalable way to notify desktop applications of CTI events?If we have > 10,000 phones on a CUCM, is there a way to notify >10,000 desktops of basic CTI events (device states like off hook, incoming calls, etc.) Our concern is that mon...

how to pass call from survivability.tcl to its-CISCO.2.0.3.0.tcl

Hi All, In a UCCE environment, when a CVP (Customer Voice Portal) failure occurs, I want to provide IVR services by passing calls from survivability.tcl to its-CISCO.2.0.3.0.tcl How can I transfer a call from survivability.tcl to its...

LUA normalization script - change c= in SDP

Good day,I am just getting my feet wet in LUA normalization scripting for cisco.Im attempting to modify a private IP that appears in the c= header of the SDP (for a remote user), with the public-facing IP.The background for this is that we are interf...

Is correct this SIP Normalization Script to modify a Contact Header?

Hello Dears I hope you are doing well We wan to modify a Contact Header in an inbound REGISTER message in the CUCM, since that REGISTER message is coming from third party telephones (AVAYA). From this one Contact: <sip:72012@10.17.101.191:43881...

LUA Script to modify contact header

Dear, I need to make a script to modify the contact header field,I need to remove the string "+ sip.instance =" <urn: uuid: 832028f41e6258c46e8de1e8dd3d6723360b5c74> "; reg-id = 1"String before normalizing:Contact: <sip: 3001@10.0.1.56: 50772>; + sip...