About Azza

Azza · 11-16-2021

Currently utilising Cisco 8845 phone handsets with Cisco WebEx Calling, All cloud-managed via WebEx.The issue we currently are having with the desk phones is calling numbers that have Interactive Voice Response and the DTMF Tones not being recognised...

Azza · 07-24-2023

Try Factory Resetting your 8800 series phones and let them download their configuration fresh again. Other than that log a ticket with cisco.

Azza · 06-18-2023

Yes, this was resolved but not due to a codec issue, there was an entry missing in the config on the CISCO IVR to allow outgoing DTMF tones for the Cisco broad-cloud SIP peer. It took almost a year to get Cisco to escalate this through their normal s...

Azza · 11-17-2021

Yes, it's only for outgoing calls to other providers' IVR's.

Azza · 11-17-2021

Yes, I was referring to wEbEx. Sorry, my Grammarly plug-in thinks Webex is WebEx for some reason. A quick look at my SIP Providers requirement:"The Voice Codec is G.711, aLaw 20Msec, with inband DTMF Prefered."A quick look at the running-config of th...

Member Since	‎11-16-2021 03:12 PM
Date Last Visited	‎07-31-2023 08:50 PM
Posts	5
Total Helpful Votes Received	6

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DTMF Tones Not Working for IVR Calls

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Re: DTMF Tones Not Working for IVR Calls