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I know the documentation says it is not supported, but has anyone found a way to send images from clients to the agents, or is there a way to request Cisco to enable it?
Everytime an interaction goes to the Queue node, each new message that customer send to agent is going to open a new conversation, is there a way to insert a timeout to close the conversation in case the customer has not sent messages after certain ...
where i´m working we have migrated to Webex Calling for agents that will be using Webex Contact Center, randomly they started to have issues with incoming calls, they reported that only received a "lost call notification"on their Webex apps and a RON...
the problem is related to customers who are interacting with an agent and for some reason the customers don't respond anymore, so in that case the agents don't know what to do and keep the conversation open on the Agent Desktop for long periods of ti...
