Hi Cisco team,We’re currently integrating with UCCX (15.x) and are using both the REST APIs and XMPP (Finesse Notification Service via OpenFire) to support real-time event notifications.We've trying to implement SSO using Cisco IdS with SAML 2.0. I'v...
Forum Posts
I'm trying to understand what condition triggers a False condition in this ScriptI'm trying to test this Script and make sure callers have the option to go to voicemailI've tried taking a call and staying on the line, then I called 4 more times fro...
Hello, This is regarding a CVP environment version 12.6(1)We are trying to use a "Database Element" in Call Studio to connect to an MSSQL database and execute a Select Query. The Select query is working just fine if we define the caller number manual...
We're using a third party system that gives agents their wallboard and agent capabilities. That service uses API to connect to UCCX, ever since we upgraded the server, that service no longer works and only able to use Finesse for everyday use. Were t...
Resolved! Call transfer cases
We need to implement three different call transfer scenarios:I. What Finesse REST API actions (commands) need to be performed for the steps 4-5 of the test below:1) Agent 1 Login2) Agent 1 Not Ready3) Agent 1 dials to a customer at extension 12345 (...
We are migrating from VXML Gateway to Virtual Voice Browsers in our UCCE environment utilizing CVP VXML applications. Currently we utilize a virtual IP (VIP) to load balance the ASR/TTS requests from VXML Gateway to multiple Nuance Recognizer server...
We are getting surprised with super-quick idle logouts since updating to 12.6.2. If an agent is inactive in the Finesse desktop for only a few seconds and then refreshes the window, s/he has to log in again. This is a much tighter restriction than ...
Hello All,We are trying to subscribe Finesse events into our independent web application, which is hosted outside of Cisco. The goal is to notify and display any server events, such as state or status changes, on our web application. Client Single Si...
I have a PCCE Finesse 12.6(2) gadget calling a 3rd party API with the `gadgets.io.makeRequest()` function that is getting an HTTP 504 Gateway Timeout response about 50% of the time. To be clear, the POST https://FINESSE/gadgets/makeRequest is getting...
I have been going through tutorials to set up the Cisco sample callback application. So far my ICM script is working and I can get it to hit the CallbackEntry script. However, it is failing at the Validate_01 element, here is the activity log: 10.10...
I have a VXML application in which I am using java classes to check updates from the UCCE for multiple events. I need this application to play asynchronously so I can play another VXML application which has queue prompts. This is how the scenario wil...
Hang up call during fetchaudio play in CVP, no event occurs.How can I get hangup event?
After an update to 12.6.2, I'm finding that nearly all my custom gadgets are given default heights no matter what the XML requests in the ModulePrefs. One solution is to move declarative config into the init method of the gadget and request the value...
Hi All,I would like to know about the customization of QueueStatistics.jsp gadgets. By default, it shows only 10 rows and I tried to implement maxRows=40 and gadgetHeight=800 but it didn't work.What is the dynamic way to show Queue Statistics? For ex...
hi ,I am new to this Cisco Unified call studio. I have a question on how to integrate with database. Like as per doc, it seems we should provide a JNDI name for DB connection but not clear on how or where to create the required JNDI to connect to a s...
