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Intro to Ansible

Good Documentation

The Great Selenelion


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Forum Posts

We need to implement three different call transfer scenarios:I. What Finesse REST API actions (commands) need to be performed for the steps 4-5 of the test below:1) Agent 1 Login2) Agent 1 Not Ready3) Agent 1 dials to a customer at extension 12345  (...

vbashin by Level 1
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  • 5 replies
  • 0 Helpful votes

We are migrating from VXML Gateway to Virtual Voice Browsers in our UCCE environment utilizing CVP VXML applications.  Currently we utilize a virtual IP (VIP) to load balance the ASR/TTS requests from VXML Gateway to multiple Nuance Recognizer server...

smeegada1 by Spotlight
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  • 7 replies
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We are getting surprised with super-quick idle logouts since updating to 12.6.2.  If an agent is inactive in the Finesse desktop for only a few seconds and then refreshes the window, s/he has to log in again.  This is a much tighter restriction than ...

Occipital by Level 1
  • 458 Views
  • 6 replies
  • 0 Helpful votes

Hello All,We are trying to subscribe Finesse events into our independent web application, which is hosted outside of Cisco. The goal is to notify and display any server events, such as state or status changes, on our web application. Client Single Si...