Hi All,We are trying to implement the agent assist feature in UCCE using a third party vendor (Not Google). All the cisco documentation for Agent Answers is in relation to Google. Is this non-Google integration even possible in UCCE? If Yes, please p...
Forum Posts
Hello Everyone,Our agents have many different applications open and most of the time they don't notice their state changes. They often get stuck in Reserved and Not Ready states. I am looking to create gadgets that pup up when our agents are in those...
I am using Cisco Finesse 12.5. The scenario is as follows: I initiated a call from the customer to Agent A, and Agent A made a blind transfer to Agent B. The dialog events that I am receiving on Agent B are as follows: The first event shows the call ...
Scenario:I have three clients connecting to Cisco Finesse's XMPP service simultaneously: Finesse desktop client using BOSH.My custom CTI Toolbar front end is using BOSH. A custom Java-based connector using XMPP. All three clients can connect simultan...
Hi, Does anyone know the integration between cisco UCCX and MS Dynamics CRM using rest API to get the customer info from CRM and if there is no info , the agent should enter the data manually . Also if there is inbound international call i want t...
I am successfully connected to the XMPP server using jar "smack-tcp-4.4.8"Also able to subscribed the team and user. got the below response from server. <pub sub xmlns='http://jabber.org/protocol/pubsub'<pubsub xmlns="http://jabber.org/protocol/pubsu...
Status API for PCCE - Operation rules doesn't show sample API, Is this covered anywhere ?https://developer.cisco.com/docs/packaged-contact-center/operation-rules/
Resolved! Trace level API PCCE
Trace level API for PCCE is expected to return trace at each component level like for CCE, it should return traces levels set on services of Router, Logger, AW.But as per output of below API it just returns output at high level of products.https://de...
We are in the process of migrating from BitBucket to GitHub. We currently use EGit plugin in Call Studio to connect to BitBucket. However, upon attempting to import a project from GitHub into Call Studio, following error is thrown: "Cannot list the a...
Hello everyone,I'm working on a Text-to-Speech (TTS) application where I need to iterate through JSON data retrieved from an API and vocalize each element. The JSON structure is as follows:{ "array": [ {"elem": "a"}, {"elem": "b"} ]}My goal i...
VVB Version :- 11.6.1.10000-14CVP Version :- 11_6_1_0_0_0_15 FLOW :-SBC (Oracle --> VVB --> VXMLServer) StandAlone ModelQuestion :- Is it possible to pass User-to-User available in VVB SIP Request to VXML Server ?SIP Request :-INVITE sip:615953xxxx@...
There are a number of stock live data reports that are configured on Finesse Admin Desktop settings for the Agent. An Example of which is the following Live Data Report:<gadget>https://my-cuic-server:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadge...
I have a custom voice element that replaces the audio items in a MFoundationForm based on an API. It's been working but now we need to allow SSML. How do I construction VoiceElementConfig.SayItSmart audio items or VoiceElementConfig.AudioItem audio i...
Hello! I'm trying to automate creating and assign resources on an UCCX through the configuration REST API. I successfully managed to sync resources from CUCM, assign resource groups and teams but I'm stuck with the supervisor capabilities. If I manua...
Hi,I'm trying to run Finesse Non-Gadget Sample with Finesse 12.6 integration (11.6 runs smoothly) I made the following settings for Apache 2.4 server. However, when I try to access Finesse service I get 405 Method Not Allowed error. What adjustments...
