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Call begin/connection cleared event are not triggered in CTI...
Created by karthikbahiradhan on 03-04-2019 12:22 AM
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Hi, In UCCE 9.x CTI Server, we used CTI protocol version 9 for receive the call begin/call connection clear event when the caller is queued/disconnected in the queue.   In UCCE 11.6 CTI Server, This functionality is not working. we changed the CTI Pr... view more
The UCCX (with Finesse, CUIC, SocialMiner) 12.0 Early Releas...
Created by dekwan on 10-23-2018 01:20 PM
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Did a little birdie tell you that there is a UI refresh of the Finesse desktop in 12.0? Are you worried that the custom gadget(s) that you spent so many hours building will no longer work? Did you hear that there will be agent to agent chat in this releas... view more
Finesse – Display CUIC report in a new tab in Finesse Agent ...
Created by mark.baker@midlandsco-op.com on 08-21-2018 07:16 AM
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Symptoms Reqested to display a CUIC report in Finesse Agent Desktop Diagnosis User wanted stats from a report they had created in CUIC to be displayed as a new tab in Finesse Agent Desktop.  Solution  Attached is a solution I got to work us... view more
A simple webex teams webhook in Python
Created by jolefebv on 08-20-2018 02:10 AM
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Hi folks,   I am working on a Webex Teams Bot. It was quite complicated to find all the necessary information to have a running webhook in python. Therefore, I am sharing a simple way to do it here.   It is necessary to have   -Flask: will... view more
Call Studio Custom Logging
Created by Quigath on 08-08-2018 05:25 PM
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Symptoms  I wanted to test the custom logging functionality. Diagnosis  There's an easy Library to use. Solution  I made a sample class that matches the Activity Log for Element entry events. package logging; import java.io.BufferedWr... view more
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