Contact Center

A customer of ours is not able to receive live transcriptions of their calls in our integration. We were able to pin-point the error source to our connection to the Serving API.We received network logs from the customer as well as our own integration...

Finesse gadgets related to parameters defined in the desktop layout XML. Based on our understanding, access to the layout XML is protected by authentication and cannot be accessed by unauthenticated users. The questions is: If a gadget URL includes ...

Why does a website loaded through an iframe in Cisco Finesse take longer to load compared to when it is opened in a new tab? Is this behavior expected, or are there any settings or configurations in Cisco Finesse that could affect the iframe loading ...

Hello everyone, I'm trying to capture a screenshot from a Room Bar using the API below: http://<hostname>/web/api/snapshot/get_b64?SourceType=localMain&SourceId=2 I understand that this requires RemoteMonitoring option key. If i purchase this option ...

HiAs there is feature to debug & test ASR application in CVP 11.Can somebody please help me with answer, is there any possibility to test external voice grammar files (hosted on local IIS) using this feature?Thank you.

I'm very curious if UCCX allows gadgets to be hosted remotely. I've always had to punt because it doesn't "just work" like it does in UCCE, so I've just assumed that it's hamstrung in this regard. But - can it? Can I use a tag like this (assuming the...

Hi Team,We are trying to develop a recorder like application using CTI Server Protocol(GED-188) in UCCE 12.6. I am able to get the audio stream from the CUCM, but I also need to get the CDR from Cisco Contact Center.We have tried JTAPI connectivity t...

Hello Team,Contact Center We want to know if there is any possible way to custom the Team Performace default gadget, we basically want to highlight in green the background of the State column for the agents when they are in "Talking" state, I will at...