Contact Center

I'm working on a uccx script that initiate Make Rest Call with Post and Body content to pass Metadata. I use a variable to place my syntax i test working successfully in Postman. However, when im about to put in on the uccx variable i declare in the ...

In Finesse 12, the UI has a stack of tab icons on the left that allow paging between various tabs.  Each tab has an associated icon, and I'm wondering if there's a mechanism to put alert badges on the icons to indicate that the tab wants some attenti...

Hi  We are trying to find a way to pass the variables from DialogFlow CX agent to WXCC and vice versa. Pl share any video or screens for the same. Thanks, Phani

Hi, I am looking for a solution for a customer. in UCCX they could dial in a phone number and have "an emergency state" activated. which pushed the calls to voicemail group. How can I replicate this in WebEx Contact Centre? not in webex control hub, ...

I would like to know how to integrate Service Now with UCCX - with both CAD and Finesse.

As the title implies I have built a custom report to be executed on the customer's CUIC and whenever I do I get the message "Report Execution Failed. Retry running the report and if the condition persists, contact the administrator". CUIC's version i...

What is the best buy to work with the activity response body output variable in the http request activity? For example to check if one query to an external system is empty. I couldn't do {{httpRequest.httpResponseBody is empty }} or {{httpRequest.htt...

Community,If you have some information to integrate an Agent Finesse CCX to whatsup application to make chatting and call or If you have some code or guide to integrate that, it will be great.:)Best Regards,Erick Zabala S.

Hello,I hope you're doing well. I am currently working on integrating Finesse SSO into my own application and have set up IDP and IDS servers accordingly. I am following the Finesse SSO documentation for client integration.When I access the SSO URL, ...

Hello,What are the ways to link call routing from an on-premise Cisco UCM (CUCM) to Webex Contact Center (WxCC)? First impressions from reading documentation are linking the destination number of the CUCM call leg to the Entry Points listed by the Wx...

Is there a way to manually open and close individual CSQs by dialing a number? I have the updateState from the repository working but that script closes all CSQs.  I need to be able to open and close individual CSQs if possible. Thanks in advance!

I cannot create a survey for conversation created by Intergrator.I'm starting conversation with request /ws/v19/clientapplications/messaging/conversation/start?searchContactOnAttribute={value} https://pubhub.devnetcloud.com/media/enterprise-chat-and-...

Hi All,Iam trying to integrate IVR application with SOAP webservice,but getting response code 500 and error response as below.Please advise where I need to correct Http response code from the host==>>>500Error Reseponse Received::::<s:Envelope xmlns:...