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You need to make sure that they ordered the CTRL license.You need it to license the device. Cisco ASA 5500-X FirePOWER Services Upgrade LicensesPart Number Description ASA5512-CTRL-LIC= Cisco ASA5512 FirePOWER Services Upgrade Control LicenseASA5515-...
Make sure that the current image is configured on the switchboot system flash sup-bootdisk:s72033-ipbase-mz.122-33.SXI2a.binlook at this post.https://supportforums.cisco.com/message/606688
