Hi Matthew,I researched your issue and found only one other case that was very similar and it was resolved with an RMA of the device. Please call us at 1-866-606-1866 with your serial number and we will be happy to assist. After an initial assessment...

Hi Kobi- I see the case was escalated to level 2. I will contact the technician regarding the case in hopes you will have a resolution sooner. I apologize for the delay but I will see if I can get the ball rolling for you.

Ok- that seems like it needs a closer look by a technician . Please verify that the grc scan showed that the port is not closed. If so, please call us at 1-866-606-1866 with access to the router and the client PC so we can check the settings and crea...

Hi Kyle,What version of Windows are you using?Would you mind creating a test user for me? I can test it from the lab and at least then you would know if the client PC is the issue or if it is a setting on the router.Please email me the test userand p...

Hi Sam,The admin guide for this switch is available at:http://www.cisco.com/en/US/docs/switches/lan/csbms/srw208/administration/guide/srw208.pdfConnecting with the console cable is discussed in chapter 4. Based on your query, I assume you are used to...