Hello Team,Could you please guide me if there is any ways to post/send message to the chat console of the Agent desktop after the agent accept the chat conversation in the Cisco Finesse. Instead of agent typing the message, I want to send greeting or...

Hello Team,I am using a Cisco finesse 3rd party gadget. Whenever a new chat accepted by an agent the gadget will pop up along with the agent chat window. I need to get the conversation happening between agent and customer then use it inside the gadge...