Hi,I have a question about MOH. We don't have an MOH server and nothing configured on CCM. Can I just put a prompt to play a .wav file in the queued loop? Where would it go to make it function properly? Would I then place the .wav in the same folder ...

I seriously need help on the last part of my script, the answer may be simple but I can't figure it out. I need to transfer all calls to voice mail when no agents are available, please tell me how to accomplish this. It's the last part I need to go i...

Has anyone had an error on install that is attached here? I have never seen this before and wonering what kind of problems I'm going to have or should I attempt to re install the application?Thanks in advance, Rick

I have 7 agents and of the 7, only one user name and password is recognized. During the lab build, this was not an issue, since changing the routing numbers and rebuilding agents I get the new outcome. TAC explained that I need to map a network drive...

Can someone tell me how to add an agent status querry to a script? I'm building off the ICD.aef and want to send calls to VM if no agents are logged in or all are in not ready state. Thanks in advence!!Rick