About jcombs10

jcombs10 · 04-03-2023

I'm using the graphql search API to gather info on calls currently in queue awaiting an agent (calls in a parked state if I'm understanding correctly). I can see a call in a parked state but after some time (usually ~30 seconds), the call vanishes. ...

jcombs10 · 04-17-2023

I've been out of the country so I haven't had a chance to do anything with this. Before I left I did come at this from a slightly different angle and executed the /v1/tasks GET endpoint rather than the /v1/search POST endpoint. On the GET endpoint ...

jcombs10 · 04-06-2023

I've attached query results from when it first entered a parked state as well as a couple minutes later when the parked call had vanished. Note that it may not have been precisely 12:55 but it was definitely prior to the call being connected. I don...

jcombs10 · 04-05-2023

The sequence of state transitions makes sense. The question is why does the call exist in my search result at 12:52:30 (approximately) but not in my search result when executing the same query at 12:55:00 (approximately)If they were still sitting in...

jcombs10 · 04-04-2023

I'm passing the current system time in millis as the 2 and the from is to time minus an hour (3600000 ms)It's not so much that I'm placing the call as I'm watching the flow of things in our call center. When there are no available agent and a call a...

Member Since	‎04-03-2023 07:59 PM
Date Last Visited	‎04-21-2023 12:06 AM
Posts	5
Total Helpful Votes Received	1

User Statistics

User Activity

queued calls disappear from /search API response

Re: queued calls disappear from /search API response

Re: queued calls disappear from /search API response

Re: queued calls disappear from /search API response

Re: queued calls disappear from /search API response