We're thrilled to announce that the Webex for Developers Community forum has expanded to include dedicated topics for Webex Contact Center APIs and integrations! We encourage all Webex Contact Center developers to utilize this forum to engage in disc...
Hello! We have a Gold Tenant, and I would like to create an "outgoing" or "callback" task with the sample API call: https://developer.webex-cx.com/documentation/tasks/v1/create-task When I fill the body and click run I always got back HTTP 500 error ...
I came across this document on the Webex site mentioning that we can host a meeting directly from a device:https://help.webex.com/en-us/article/px1plu/Webex-Meetings-in-devicesI have a Room Bar available, and I’m wondering — is it possible to program...
Hi,In the Customer Activity Record Repo, the stock variables Previous Queue Name and Previous Agent Name are not populating like Previous State (Previous State is working). I'm not filtering or using the variable wrong.I'm trying to create a report w...
I tried retrieving meeting participants using the https://webexapis.com/v1/meetingParticipants endpoint, but I keep encountering this error:{ "message": "The server understood the request, but refused to fulfill it because the access token is missing...
Hi,Trying to find a way when a call comes in, it rings simultaneously to the speaker and headset from the contact center desktop. Looksir like there is no built-in way. If anyone knows how I can do this, please let me know. Open to any idea, hardware...
Hi, I'm trying to add a button or icon in the advanceHeader to link my teams sharepoint site, I was able to create the button, but I can't get it working.Below is my code:If someone can help with the code or send me a good article on this, that would...
Lately, I've noticed that when I set a Status and choose to clear it at a specific time (i.e., Status | Clear after | Set a time), the earliest available time I can choose is 4.5 hours in the future.When I set my Availability to end at a specific tim...
Hi,I know it is possible to restore archived spaces as described here:https://help.webex.com/en-us/article/nh3dvu7/Webex-App-%7C-Restore-archived-or-missing-team-spaces but how can I do that via Webex API?I was not able to find a reference for the "M...
In our main flow, we are setting the Global_Language and Global_VoiceName based on customer selection. The play msg work perfect in the main flow, but when we try to play msg in a sub flow, it is defaulting to the per-defined global variable value (s...
Hi, this seems like a basic question, and I thought it would be easy to find the answer in the guides. Given a customer org UUID, how do you encode it to send as a parameter in API calls as in the example below? Thanks
Hi Team, we are using Search APIs to get the historical data based on task id on regular intervals but sometimes it send 429 (Too many requests have been sent in a given amount of time and the request has been rate limited) status code with mentioned...
Hey,I try to answer an existing call on webex calling over the API out of WebEx Contact Center with Agent credentials.(https://developer.webex.com/docs/api/v1/call-controls/answer) The documentation says, the "endpointId" parameter is optional. The i...
I am trying to connect developer sandbox with salesforce connected app via Integration option.I already created salesforce app (with client ID and private key) but when i insert the same thing in WebEx CC it gives me this errorReferrer: Control Hub n...
Hello everyone,I once set up WebEx instant connect on my domain. I enabled it on instant.webex.com. I can create meeting url and send the links to invitees. This is working very wellNow I want to set it up for my friend. I have enabled the instant co...
Hello,I am trying to create basic email inbound flow and when i implemented it to the customer. when we sent inbound emails it reach agents' email on outlook desktop application instead of on the agent desktop. Do you have any clue how to fix this ? ...
