We're thrilled to announce that the Webex for Developers Community forum has expanded to include dedicated topics for Webex Contact Center APIs and integrations! We encourage all Webex Contact Center developers to utilize this forum to engage in disc...
Hi Team,We are not able to connect Webex service from pega application and wide users are facing issue and they were unable to join webex space, could you please resolve this issue ASAP.Regards,Mounika.
1.Issue DescriptionWe are using Webex integrated with an external application via VB-Cable (a virtual audio device). During calls, we are experiencing a case where the customer's (far-end) audio does not reach the external application.After analyzing...
Hi,The WebEx Calling - Call Controls description is currently incomplete and needs to be updated. We've found that the admin auth token 'spark-admin' scopes may need to be used, but are not mentioned in: https://developer.webex.com/calling/docs/api/v...
Hello,I'm attempting to add abandoned call counts to my progressive profiles. They are currently reporting "None" even when their are abandoned calls to the calling party. Looking back through the journey I don't see any abandoned call events. Should...
Hi teamI created a project which utilizes an embeded app ...i wanted to get this tested by a colleague before actually publishing it for all ..is it possible to add individual users on the embedded app.ThanksManish
Hi, After a voice call is completed, there is a meta data, call recording and voice call transcript. Is there an API to bulk download the voice call transcripts and meta data? Regards James
I am looking for the API that controls "Cisco Calling Plan" toggle which is located under calling -> advanced call settings -> outgoing and incoming permissions -> outgoing calls. The /v1/people/{personId}/features/outgoingPermission API does not see...
Hi Team,We are trying to automate Cisco Wholesale customer provisioning and user setup.In Partner Hub, under Customers → Settings, there is a toggle called “Allow restrict by partner mode” in the Wholesale general settings section.Is there an API ava...
Join us on Wednesday, April 29th, at 11:00 AM EDT as organizations rapidly accelerate their use of AI assistants and agentic workflows to transform employee and customer experiences. However, scaling these initiatives often requires overcoming fragme...
Is there a solution for detecting screenshot button pressed (possibly by webhooks?) and then fetching the image via API?
Hello, i have a the question: We use a webex integration in one of our applications, to authenticate users. When we do that we store that token (and the refresh token) in the database. Every 10 to 14 days before the token expires we use the refresh t...
In the Webex G2G Sandbox, the Instant Connect meeting links are expiring after 15 minutes even when a higher exp (expiration time) value is specified in the json payload. Is this because of the Sandbox environment or will it always be 15min in Produc...
I trying to create a native call queue in Wexbex Calling via API and I am looking through developer.webex.com in the Webex Calling Features: Call Queue section. I only see "Create a Call Queue with Customer Assist" which is of no value to me. Is ther...
Hi there,I’m currently integrating Webex Calling voicemails into our internal CRM and I can list and manage voicemail messages via the Calling APIs (e.g. mark as read), but I can’t find any API to actually retrieve/download the voicemail audio record...
Hello,I would like to display some real-time data.In our Gold tenant, I am trying to use the /v1/realtime/subscribe endpoint via WebSocket.In general, the WebSocket connection seems to work: I can see keep-alive messages and pings in the browser. How...
