Hi everybody,I have a question regarding changing agent skills automatically every night.I've been told that it's possible to change agent skills back to "default" by using :(found in Cisco-uccx-developer-guide-902.pdf)Modify Resource URIhttp://<ser...

Hi,I'm new to Cisco (Cisco Unified Contact Center Express Release 9.0) and I have a question regarding a queue priority over another queue.Is it possible to prioritize which queue an agent answer first, without looking at FIFOFor example, if we have ...