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When customers ask me about placing calls on hold on lines its simple. You have lines 1-10 or how every many you have configured. Every phone has the same lines. When you place a call on hold and move it to the line, everyones phone line 1 lights ...
I will look in to virtual extensions I had not heard of using that as a solution. And to be honest, when a customer wants a "Line1" option then yes we are forced into using what is available - which up until now I had thought was only Call Parking; ...
