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Hi,I am using Unified Contact Center Express 11.5 and i am trying Finesse REST API i can successfully get users list, user status and queue stats etc but the stats are not changing at all.Can you please advise what i need to look at or do if somethi...
Hi,I am using Unified Contact Center Express 11.5 and i am running database query using putty. The queries are running fine but the database does not seem to be updating at all. Can you please advise what could be the reason or what i need to check?M...
Hi,I am trying to develop CTI client app for UCXX and want to try this on Sandbox. I believe i need .CIL library first to create a client application. I was wondering if its possible to access CTI server on sandbox where i can download CTI desktop cl...
Hi,I am trying to get number of calls waiting in a Hunt Pilot. I have enabled "setHuntListEnabled" feature and been getting hunt pilot creation event and based on that i am creating queue calls.Everything works fine including calls events, dnd etc as...
Hi Denise,Thanks for replying.Sorry I was doing something wrong as i was changing the state from Jabber to DND and then trying to see the change in the REST API but now i believe that DND state is not reflected in the Finesse API. I can see that the ...
Hi Jacob,Thanks for the reply.Its still the same, I disconnected the session and reconnected to it but the state is not being changed.For example if i use https://hq-uccx.abc.inc:8445/finesse/api/User/Agent002 and then change the state of the user th...
Hi Jacob,Thanks for reply. I ended the session and reconnected to it but i am still experiencing the same issue. The database is not updating at all. For example i am trying below tables but nothing is being updated on these tables:RtICDStatistics,Rt...
Thanks for the reply. I had tried with CTI route point which gives full control but i am not being allowed to use this, Now in addition to JTAPI i am using SOAP API to get queue information.ThanksVikas
