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Management
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How to retrieve the call when Agents userstate is not_ready.
Created by KomalJagtap26756 on 04-01-2020 02:22 AM
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Hi there,           Suppose Agent001 is in Ready(userstate) state while Agent002 is in Not_ready(userstate) state. Agent002  makes call to Agent001,Agent001 answers the call & now they are in Talking(userstate) state... view more
Determining if a endUser password/pin is locked
Created by stephan.steiner on 03-31-2020 08:37 AM
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I'm tasked with providing a credential unlock for CUCM endusers. Looking at the AXL schema and doing some trial & error I found that pinCredentials.pinResetHackCount / passwordCredentials.pwdResetHackCount is what I'm looking for.. setting this to tru... view more
UCCX API for Call Transfer
Created by Bodbol Lyon on 01-03-2020 08:03 PM
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I would like to use the UCCX API in the following scenario and was wondering if anyone could point me in the right direction: Agent Places outbound call using FinesseAgent Ends CallFinesse Automatically Dials Extension 12345 I've tried using&nbs... view more
Webex Teams Developer resources
Created by Dirk-Jan Uittenbogaard on 07-08-2019 11:58 PM
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  Team, Here's an overview of Webex Teams Developer resources.Do you have a nice use-case, app, sample code, etc? Please comment and I will add it!  GENERIC    DOCUMENTATION Webex Developer PortalDeveloper blog Developer suppor... view more
The UCCX (with Finesse, CUIC, SocialMiner) 12.0 Early Releas...
Created by dekwan on 10-23-2018 01:20 PM
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Did a little birdie tell you that there is a UI refresh of the Finesse desktop in 12.0? Are you worried that the custom gadget(s) that you spent so many hours building will no longer work? Did you hear that there will be agent to agent chat in this releas... view more
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