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I successfully reached out to their support team, who then contacted the development team. They inadvertently removed the copy/paste feature but have plans to reintroduce it in the next few releases. Our company has been utilizing WebEx for over 5 ye...
Unfortunately, we can no longer use WebEx and will be searching for an alternative.We left iLinc because of the same issues, and copy / paste is such a needed function for our technical support needs.Was good while it lasted.
Resolved by making the client uninstall their version and then re-join my session. Once they opened the app you could tell it was different. After requesting to share screen 1, I was able to request remote access.
We've encountered this issue recently, even though everything was working perfectly just a few weeks ago. Since the latest update, we've been unable to request remote access regardless of the methods we've tried. We rely on this for technical support...
