Hello,I need to connect cisco unity (version 11.5) to Caller ID. What is the best way and easy one to do it? maybe using an API key? this will happen for just one extention 

Hello,I want to connect cisco unity (version 11.5) IP phones to CRM caller id. The CRM company told us for the connection we need to have access AMI. The question is: Can we configure AMI? and How is it possible?The documentation third party company ...