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We have set up a customer that has Customer Assist for their call queue a report that shows call details and wrap up codes. On this report that is generated daily, it seems not all of the wrap up codes are generating on the report, even though the ag...
We do not have contact center, these customers are using Customer Assist. In the control hub under reports, we are using Queue Stats that you can list multiple things, and it is leaving some of the wrap up codes blank.
