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Hi Carl,I have the same problem at my work. The end-user basically has to be in the office to reset their password and can't do it via a VPN connection.HTH
Configure NBAR or network based application recognition.http://www.cisco.com/univercd/cc/td/doc/product/software/ios122/122cgcr/fqos_c/fqcprt1/qcfnbar.htm