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I am currently working on system integration using WebEX Contact Center (WebEX CC) and utilizing the Notification API to obtain necessary information via websocket communication. I would appreciate your guidance on the following points:Is it possible...
Thank you for your response.I now understand that it is not possible to retrieve both external and internal numbers. I also have a clearer understanding of what "dn" refers to.It seems I had a misunderstanding. I assumed that each agent could be asso...