I submitted a ticket last Tuesday and have STILL not gotten any reaction from support. I did, however add more info. to my ticket within 24 hrs, which I understand that for some reason drops me to the bottom of the queue, but still, I have not receiv...

I renewed my subscription back in April for my VIP account for the third year. When taking a closer look at my Home page on OpenDNS.com, I noticed that my account states that it's a "Basic" plan. I have submitted a support ticket, #598393, 2 days ago...