Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
Hi All,For one of our customers, we found that the Skillgroup membership of a working Agent went missing automatically.Earlier three skillgroups were added to the Agent's Skillgroup membership. We fixed the issue by Adding those three skillgroups aga...
Hi All,It would be of great help if anyone could guide me whether there are any features in UCCX 8 that lets Email Agents differentiate a new Email from a requeued one.Is there a way to configure CAD so that Agents can mark emails that are requeued ?...
Hi Jonathan,Many thanks for the quick response ! I am now clear aout the differentiation part.Based on the scenario below, Please advise if I understood EMAIL CSQs correctly Suppose an Agent puts an Email on hold to be worked later and Automatic Requ...
Hi Rahul,There is a tool named Service Accounts Manager that willl be available in the Administration Tools Folder of your Distributor AW. Try running the tool and recreate the service accounts for Logger & Distributor. The tool should be able to cre...
