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Hey All,I have a customer who runs monthly reports from WebView (caltyp23 in "Webview Reporting>CALL TYPE>Historical Templates>"). They are seeing the "Agent Error Count" field have an average of 25 errors a month, and are wondering where they are co...
Just a thought, but are the CTI ports of the IVR in a partition that the internal callers can hit with their calling search space, or even the route point for that matter? What happens when you try to record internally? Do you hear anything?
Are you using the "Administrator" account to run PostInstall.exe? I ran into an issue with SQL replication and PostInstall.exe, that was fixed when i ran it with the local administrator account, and not my personal account (which did have administrat...
I am going to agree with kthorngr on this one.Go to the CM Admin PageSelect "Application --> Install Plug-ins" Scroll down and install the Cisco JTAPI client.Hope that helps.. thanks
