Dear experts, need your urgent suggestion here –I have configured a Network VRU script on UCCE for queue music but problem is even if agent is available queue music keeps on playing to callers and call does not connect to caller. Please advise if som...

I am in need of a report detailing all calls received into call center for the duration of FY13with as much data that can be retreived is appreciated, but minimum needed data points are as follows:Date, Time, Call Direction, Calling Phone Number, Rec...