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Hi Team,
we are using Search APIs to get the historical data based on task id on regular intervals but sometimes it send 429 (Too many requests have been sent in a given amount of time and the request has been rate limited) status code with mentioned...
Hi All,
Is there an API available that allows us to retrieve the agent idle time along with their idle status codes?
Specifically, we are looking for details such as:
How long an agent was idle
The specific idle status code during that time
Durati...
Hi All,
Thanks @sandiban for your suggestion.
We are able to find the idle count and average value of idle time based on channel type, but we need agent wise separation so that we can produce a report based on agent.
It will be helpful if you can sug...
