Direct Preview Mode:In this node the call is placed fromt he Agent's phone once the Agent accepts, so there will not be any zip tone as the call is been place fromt he agent's extension.In this mode only 1 port is allocated and that is for the Reserv...

Maximum attempts = Zone 1 attempts + Zone 2 attempts. Default =3.If the customer misses the call then the dialer will dial the customer for 3 times and then close the record. If for example of the customer request a call back then this Maximum attemp...

Two dialers active, each dialer at any particular moment will try to reserve/detect only half the number of agents at any particular time. i.e Ex: if there are 2 dialers and 4 agents then, each dialer will try to reserve only 2 agents.(This is to mak...