Collaboration Knowledge Base

One of the rising focus areas is the integration of bots and artificial intelligence with customer experience. When we talk about extending the customer experience, there are three fundamental pillars that define it. These pillars are capable, contin...

Part of understanding issues, it's been able to acknowledge their reason.As part of expanding current https://supportforums.cisco.com/docs/DOC-2759, which in terms of the alarm discussed below, it explains some of the reasons and most common workarou...

In order to get the most automated process for adding new agents both the Bulk Insert and Bulk Edit functions are required utilizing Person and Agent tables.1)      Bulk Insert – Person      a.       Import the Person file2)      Bulk edit – Person  ...

CMS1 and CMS2 are both running Database, CMS1 is the master node and CMS2 is the slave. CMS3 is the Core CallBridge Not-Co-located Database On the Primary Node CMS1, run the pki selfsigned dbca CN:collab.com command.   On the Primary Node CMS1, crea...

Monitor your Unified Communications with RTMT in your Linux machine.   Components for this specific howto: Ubuntu 9.10   2.6.31-14-generic 32 bits running GNOME orCentos /RedHat / Scientific Linux 6.x 32/64 bits running GNOMELinuxmint KDE 15 (applica...

A new Cisco specialist certification is now available for Cisco Unified Contact Center Enterprise (UCCE).

hi team, find attached a presentation(ppt) that describes numerous benefits of moving from Jabber to Webex app (for existing CUCM customers). --------------------------------------------------------------------------------please rate if you find hel...

hi team, Webex app is a powerful app that can offer messaging, meetings and calling services. On calling workload, it works both for onprem(CUCM) or cloud calling (Webex Calling or Webex Calling DI). There are numerous benefits of using Webex app for...

hi all, Cisco Unified Communications Manager (CUCM) is iconic collaboration solution by Cisco. It is selected and long-time trusted by many organizations worldwide, covering their IPTelephony & Unified Communications needs. Now, as cloud collaborati...

IntroductionRequirementConfiguration StepsRelated links   Introduction Device Mobility is a new feature of CUCM allows CUCM endpoints to be dynamically reconfigured based on their actual location as determined by the IP address that is used by the de...

Application Layer Gateway ALG was in the past developped to provice NAT Traversal Solution in VOIP environment. Some Cisco Routers and ASA Firewall support ALG to allow voip traffic to traverse NAT allowing two endpoints to negociate the L3/L4 in...

  Designing Dial Plan Single Cisco UCM Cluster Dial Plan Design With a distributed Cisco UCM Cluster and Cisco CMS Cluster in Multisite Architecture. The deployment consists of one Cisco UCM Cluster and one Cisco CMS Cluster distributed accross thre...

Introduction This document describes a method to clear the stored cache configuration, logs and Photos on jabber clients. Problem description Sometimes Jabber client displays an incorrect old Photos and contact information because of stored cache on ...

The Cisco Document Team has posted an article. This document describes the steps to registering a SIP IP phone in the Unified Communications Manager. Know of something that needs documenting? Share a new document request to doc...