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One of the rising focus areas is the integration of bots and artificial intelligence with customer experience. When we talk about extending the customer experience, there are three fundamental pillars that define it. These pillars are capable, contin...

gregsm2 by Cisco Employee
  • 4114 Views
  • 3 comments
  • 3 Helpful votes

In order to get the most automated process for adding new agents both the Bulk Insert and Bulk Edit functions are required utilizing Person and Agent tables.1)      Bulk Insert – Person      a.       Import the Person file2)      Bulk edit – Person  ...

IntroductionRequirementConfiguration StepsRelated links   Introduction Device Mobility is a new feature of CUCM allows CUCM endpoints to be dynamically reconfigured based on their actual location as determined by the IP address that is used by the de...

shalushar by Rising star
  • 32537 Views
  • 5 comments
  • 21 Helpful votes
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