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I am aware that EWT is not available for skill-based queues. But it also appears that no other value in AdvancedQueueInfo, or QueueInfo nodes returns any value also (other than number of agents in queue). Is there another metric that can be pulled fr...
We have a TAC case open (699279674)...We are now able to retrieve values from the Queue Statistics API. However, the problem now is how to cast the string value returned (e.g. Avg. Handle Time) into an integer variable so that it can be used in calcu...
@Janos Benyovszki for my skill-based queue still in development, yes. It is very hard to generate enough calls to consistently return EWT. I also tested this API against all other skill-based queues in production actively taking calls, and could only...
