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How can I reliably detect the call direction (incoming or outgoing) in Cisco JTAPI, especially in cases like transferred calls or conference calls?I know that getCurrentCallingAddress() and getCurrentCalledAddress() don’t work in conference situation...
Hello Cisco Team,In our CTI application we need to listen to every connection change—establishment, hold/unhold, transfer, conference, or disconnect—and always obtain:The agent’s extensionThe customer’s phone numberWe want a single, unified approach ...
