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can Someone valeted this : June 2025, Cisco introduced the Webex CTI adapter on the AppExchange, which supports the Salesforce CTI phone. However, Webex Contact Center currently lacks a built-in API for Service Cloud / Omni-channel functionality.
Clarification on Bucher & Suter Requirement for Webex CC and Salesforce Service Cloud Voice Deployment I’m currently in the process of deploying Webex Contact Center with Salesforce Service Cloud Voice. Is Bucher & Suter required for this integration...
