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Hi,
After a voice call is completed, there is a meta data, call recording and voice call transcript.
Is there an API to bulk download the voice call transcripts and meta data?
Regards
James
Hi,
After customer has perform IVR survey, supervisor will login control hub to download the survey results.
How can I automate the extraction of survey results to an external host for processing?
Regards
James
Hi,
Would like to feedback that the sample links for "Wallbaord Query Samples" are broken.
https://github.com/WebexSamples/webex-contact-center-api-samples/tree/main/reporting-samples/wallboard-query-samples
The links show "404 error". Will be good...
Hi Sandiban,
As a workaround, I also looked into using Analyzer "Survey response report". This report provides the same data.
Q1) Is there an API to run the "Survey response report" and get the survey results?
Q2) The report does not have a scheudli...
