About Chawki Salhi

Chawki Salhi · 05-18-2008

Hi everyone,I am meeting a problem when using the dequeue step. On the real time stats (CSD), I see calls remaining in queue even after dequeuing them.I am actually using CSQ (no agents for that queue) for reporting and what I do is the following:1-s...

Chawki Salhi · 11-26-2008

Hi!You actually have to open the script that is loaded on your IPCCX application to which your agent is answering.Inside it, track the Select ressource step and open it. There is a parameter on the bottom of the screen which is named "Timeout" if I r...

Chawki Salhi · 11-26-2008

Hi,This is indeed possible. What you have to do is to create a script where you will check your user credentials and then hang up after collecting a callback number.Then, in the same script, you have to use the step "Initiate call" to have a call ini...

Chawki Salhi · 10-08-2008

Hello,Yes you can! what you have to do is to collect the ANI and then do a switch on the different values it can take. Don't forget to add a default treatment. Each branch can then be routed specifically.With best regards,Chawki

Chawki Salhi · 08-11-2008

Hi,You should find all the antivirus softwares that are compatible to your version of UCCX in the compatibility matrix:http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdfRegards,Chaw...

Chawki Salhi · 08-06-2008

Hi, me again :)The MOH are directly configured on the CM. You don't need any external application.Normally, with the CCM software, you receive a CD with other Musics on hold. If you don't have it, I think you can download some from the Cisco website....

Member Since	‎05-18-2008 10:58 PM
Date Last Visited	‎03-24-2019 10:31 AM
Posts	42
Total Helpful Votes Received	5

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Dequeue step - real time stats

Re: UCCX 5.0 - Slow aswering agents

Re: IPCCX Enchanced Call Back

Re: UCCX Scripting

Re: AntiVirus and CSA for UCCX 5.0

Re: A couple MOH questions