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Hi everyone,I am meeting a problem when using the dequeue step. On the real time stats (CSD), I see calls remaining in queue even after dequeuing them.I am actually using CSQ (no agents for that queue) for reporting and what I do is the following:1-s...
Hi!You actually have to open the script that is loaded on your IPCCX application to which your agent is answering.Inside it, track the Select ressource step and open it. There is a parameter on the bottom of the screen which is named "Timeout" if I r...
Hi,This is indeed possible. What you have to do is to create a script where you will check your user credentials and then hang up after collecting a callback number.Then, in the same script, you have to use the step "Initiate call" to have a call ini...
Hello,Yes you can! what you have to do is to collect the ANI and then do a switch on the different values it can take. Don't forget to add a default treatment. Each branch can then be routed specifically.With best regards,Chawki
Hi,You should find all the antivirus softwares that are compatible to your version of UCCX in the compatibility matrix:http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdfRegards,Chaw...
Hi, me again The MOH are directly configured on the CM. You don't need any external application.Normally, with the CCM software, you receive a CD with other Musics on hold. If you don't have it, I think you can download some from the Cisco website.R...
