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I have inherited some codecs at a new site and I'm trying to update the software but running into a road block. I don't have a partner account so can't download the step upgrade files directly, which leaves these units vulnerable.Spark Room Kit - ce9...
All roads appear to lead back to Support Case Manager, which is what I can't get past. We have a Smart account but no licenses assigned. I've contacted a couple of resellers to see if I can purchase a Flex license, which would give me access to the C...
I had hoped this would be the case, but I can't get past opening a TAC ticket as I get "Serial number xx is not covered under any service support contracts." So I'm at a loss for how to proceed.
