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Hello,We are encountering an issue with a specific supervisor in UCCX when attempting to perform silent monitoring. The Finesse API is returning the following error:FinesseController::MakeSilentMonitorCallCommand FailedCisco TAC has reviewed the UCCX...
Yes, you are correct. When we perform Silent Monitoring directly from the native Finesse interface, the issue does not occur.I'm also not sure why they requested on having us check with the DevNet team, given that this appears to be a product support...
Yes correct, another supervisor that uses his device has no problem.We checked if the non-working supervisor has any different settings for the user but no luck there.
