Phil, Another possible design to consider is to have the breakroom phones logged into a "After Hours Pickup" Skill Group.Then in your script, If After Hours Queue to the "24-7 dispatch", THEN queue to "After Hours Pickup" Skill Group.This would only ...

The following assumes that you are using ICM with an IPIVR etc (not using CVP), as the answer is different for CVPWhat you are looking for is called "Ring no answer time".  It is set in the Agent Desk Setting List tool.Regards,Kevin

Thanks for the info. I think I figured out how to correctly issue a stored procedure call, but the problem was that I needed the return values, and there was no way to obtain them in the DB Get step.What we ended up doing was breaking out into a jav...