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I have UCCX 8.5.1.11002-22 deployed with UCM 8.5.1.13900-5.This is a new installation. The site is experiencing a high number of Rejected calls. I getting a mixture of two errors:ABLISHED]->HELD; nested exception is: com.cisco.jtapi.PlatformExceptio...
I have a customer who would like to load some third party monitoring software onto their ICM 7.0 NAM and CICM. The two tools they are looking at are Nimbus and ITM. can you advise whether or not these two tools are supported on the ICM platform. Rega...
Hi,I am using IPCC Enterprise 6.0 and would like to play the customers position in queue as they move through the queue. I can get their position as they enter the queue using RouterCallsQNow, however I don't know how to get their position as they mo...
On scrolling through the logs I see a high number of the CTI timeouts when attempting to take the call off hold (while in the queue)I noticed that the MoH Media Server had Multi-casting enabled. I have disabled. Does anyone know if this could potenti...
