Some customers noticed a bug in firmware version 4.0.2.08 for the RV082 router. This issue has been resolved in the latest firmware update, which was released on July 8, 2011. You can download that software here: http://www.cisco.com/cisco/software/release.html?mdfid=282414011&flowid=785&softwareid=282465800&release=4.0.0.7&relind=AVAILABLE&rellifecycle=&reltype=latest . ... View more

If you’re experiencing trouble with the SA520W’s load balancing and failover functionality, you can resolve the issue by downloading the latest firmware update, which was released earlier this year. The download can be accessed here: http://www.cisco.com/cisco/software/navigator.html?mdfid=282414017 ... View more

Some customers have experienced problems with the SA520’s RADIUS server. There is a firmware update that resolves the issues. You can download the latest software here: http://www.cisco.com/cisco/software/navigator.html?mdfid=282414017 You can get more information about the update in the Release Notes, which you can find here: http://www.cisco.com/en/US/docs/security/multi_function_security/multi_function_security_appliance/sa_500/release/sa500_MR3_v2.1.18.pdf . ... View more

We’ve received feedback from some customers about instability with the VPN feature in the SA520. We released a firmware upgrade in March 2011 that resolves that issue. You can find the software here: http://www.cisco.com/cisco/software/release.html?mdfid=282414018&flowid=4827&softwareid=282364316&os=Windows&release=5.0.07.0440&relind=AVAILABLE&rellifecycle=&reltype=latest . ... View more

Experiencing an issue with the WAN fall back feature in the SA520? The latest firmware release resolves the problem. You can download the software here: http://www.cisco.com/cisco/software/navigator.html?mdfid=282414017 You can find more information about the software in the Release Notes here: http://www.cisco.com/en/US/docs/security/multi_function_security/multi_function_security_appliance/sa_500/release/sa500_MR3_v2.1.18.pdf . ... View more

Some customers have mentioned an issue with getting the RV082’s Quick VPN software to work with Windows Vista clients. There is a QuickVPN Utility upgrade available that resolves many of the Windows support issues. You can download the software here: http://www.cisco.com/cisco/software/release.html?mdfid=282414011&softwareid=282465795&release=1.4.1.2&relind=AVAILABLE&rellifecycle=&reltype=latest . If you still have trouble with Quick VPN and Windows Vista, you can use the native Windows and Mac OS X clients to connect remotely to your network using the built-in PPTP server on the router. You can find information on PPTP in the administration guide at http://www.cisco.com/en/US/docs/routers/csbr/rv0xx/administration/guide/rv0xx_AG_78-19576.pdf . ... View more

If you’re having trouble with the RV220W detecting Ethernet cables when connecting to other devices, make sure you’re running the most recent software. You can download the latest firmware here: http://www.cisco.com/cisco/software/release.html?mdfid=283118607&softwareid=282487380&release=1.0.1.0&relind=AVAILABLE&rellifecycle=&reltype=latest&i=rm . If the router still isn’t detecting cables, the issue may be related to your port settings. You can find more information on configuring port settings in the administration guide: http://www.cisco.com/en/US/docs/routers/csbr/rv220w/administration/guide/rv220w_admin_v1.0.1.0.pdf . ... View more

If you have an RVS4000 and have had a problem with the router blocking websites, this problem has been resolved in the latest firmware upgrade, which you can download here: http://www.cisco.com/cisco/software/release.html?mdfid=282414013&softwareid=282465789&release=1.3.3.5&relind=AVAILABLE&rellifecycle=&reltype=latest . Although the RVS4000 does provide basic URL blocking, it doesn’t block secure websites (those beginning with “https”) and only blocks exact URL strings (e.g., http://www.google.com but not http://maps.google.com ). If you need more robust URL filtering, you may want to consider Cisco ProtectLink Web ( http://www.cisco.com/cisco/web/solutions/small_business/products/security/protectlink/index.html ). ... View more

Some customers have mentioned that the RV120W’s user interface is sluggish. You can resolve this issue by downloading the latest firmware upgrade. The software is available here: http://www.cisco.com/cisco/software/release.html?mdfid=282981372&softwareid=282487380&release=1.0.2.6&rellifecycle=&relind=AVAILABLE&reltype=latest . ... View more

If you have an RV042 router that’s logging false “block” messages, we’ve released a firmware upgrade that should help resolve the issue. You can download the software here: http://www.cisco.com/cisco/software/release.html?mdfid=282414011&softwareid=282465789&release=4.0.2.08-tm&relind=AVAILABLE&rellifecycle=&reltype=latest . For more information about the software, check out the Release Notes document, which is available here: http://www.cisco.com/en/US/docs/routers/csbr/rv0xx/release/rv0xx_rn_v4-0-2-08.pdf . ... View more

If you have difficulty configuring IPSec for the RV042, check the administration guide for the information you need. The documentation can be found here: http://www.cisco.com/en/US/docs/routers/csbr/rv0xx/administration/guide/rv0xx_AG_78-19576.pdf . Or, you may find the help you need on the Small Business Support Community ( http://www.cisco.com/go/smallbizsupport ). ... View more

If you experience a problem after upgrading the RV220W to firmware version 1.0.1.0, you can downgrade to the previous version 1.0.0.26. You’ll find a workaround for reverting to the previous version in this release note: http://www.cisco.com/en/US/docs/routers/csbr/rv220w/release/notes/RV220W_Release_Notes_1.0.1.0.pdf . And you can download the firmware, version 1.0.0.26, here: http://www.cisco.com/cisco/software/release.html?mdfid=283118607&softwareid=282487380&release=1.0.0.26&rellifecycle=&relind=AVAILABLE&reltype=all . Cisco Small Business Team ... View more

If you’re experiencing difficulty with the RV016 version 2 supporting dual WAN in both load balance and backup modes with logs, download the latest firmware V3.0.2.01-tm. This software upgrade ensures both WANs can function simultaneously in load-balance mode and that the backup WAN goes up when the primary WAN goes down when in backup mode. You can download the latest firmware software here: http://www.cisco.com/cisco/software/release.html?mdfid=282413305&softwareid=282465789&release=3.0.2.01-tm&relind=AVAILABLE&rellifecycle=&reltype=latest . Cisco Small Business Team ... View more

If you’re experiencing an echo with the SPA3102, the issue can be optimized by modifying the echo cancellation settings. You can find detailed information on setting parameters in the documentation, which is available here: http://www.cisco.com/en/US/docs/voice_ip_comm/csbpvga/ata/administration/guide/ATA_AG_v3_NC-WEB.pdf . In addition, you can find help on echo cancellation in the Small Business Support Community at http://www.cisco.com/go/smallbizsupport . For example, this discussion may be helpful: https://supportforums.cisco.com/message/3223798#3223798. ... View more