Small Business Support Knowledge Base

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Knowledge Base Articles

Article ID:5566 Objective The firmware is the program that controls the operation and functionality of the switch. It is the combination of software and hardware that has program code and data stored in it in order for the device to function. ...

Article ID:2957 Objective A Virtual Private Network (VPN) establishes a private network that can send data securely through the Internet. For this, a tunnel can be made between two computers or networks that use encryption and authentication t...

Welcome to the Unified Communications 500 (UC500) Software Download page. This page contains the most recent software for UC500 Series platform.UC500 Software PacksThe UC500 Software Packs contains large zip files with all necessary files for the UC5...

Article ID:5260 Objective The Cisco SG350-28P 28-Port Gigabit Power over Ethernet (PoE)Managed Switch is a standalone switch that provides 24/28 ports of Gigabit Ethernet and 4/28 (2 SFP + 2 Combo) Gigabit Ethernet ports. It comes with a new g...

Objective Call Progress Tones are used to show the status of the phone calls. These are audible tones which define the level, frequency and cadence of the dial and thus give the progress of the call which is made.The majority of the Call Progress To...

Introduction Enabling Auto Answer Page on the Cisco IP Phone allows it to automatically answer any incoming call or page without you having to accept the page. This feature is designed to work using the speakerphone or a headset. To automatically a...

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