I have a uc500 that a user states his phone would ring while talking to another user. There were no changes made to the system and I can't find any feature anywhere that would have turned this on/off. While on a call, the user gets call waiting but n...

I am using CUE 3.0.3, and when opening the voicemail-system tab using CCA 2.0, there is no option for Direct voicemail transfer. I also cannot transfer directly to a user's mailbox by pressing transfer - # - mb# - transfer. The transfer softkey is no...