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- About jgandla
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Member since
06-09-2010
16
Posts
10
Helpful
5
Solutions
08-08-2011
04:23 PM
Greetings Diego, To change the hostname for HELO command, From GUI, Click on Network tab -> IP Interfaces, click on the relevant interface and change the hostname field. Also keep in mind there is a setting in the various mail flow policies that allows you to override the hostname form of the banner. Here is a KB article that provides you detailed information about this: http://tinyurl.com/62u6t7 Hope this information helps. Regards, Jyothi Gandla Customer Support Engineer
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07-06-2011
10:51 PM
Greetings, In addition to Chris's suggestions, you can also obtain the Message-ID from the mail logs and search for it in your mail server (assuming it is Exchange server) to find the source of the sending IP address. Hope this information helps. Regards, Jyothi Gandla Customer Support Engineer
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Created by
jgandla
in Email Security
in Email Security
07-06-2011
10:42 AM
07-06-2011
10:42 AM
Greetings Kirk, Please open a support case to follow up on your submissions. That way we can track this information and forward you any responses from our Rules team. Regards, Jyothi Gandla Customer Support.
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Created by
jgandla
in Email Security
in Email Security
07-05-2011
01:55 PM
07-05-2011
01:55 PM
Greetings Parnell, Are these messages already in Policy Quarantine? If yes, then you as an administrator can only release them for the user. In future for new emails, if you want users to release them the messages when hit by a content filter, you can divert the messages using a content or message filter to IronPort Spam Quarantine. Here are the KB articles you can refer to for this information: Can a Content Filter divert messages to the IronPort Spam Quarantine? http://tinyurl.com/coebj3 Can a Message Filter divert messages to the IronPort Spam Quarantine? http://tinyurl.com/s2eql Hope this information helps. Please let us know if you have any questions. Thanks, Jyothi Gandla Customer Support Engineer
... View more
06-29-2011
09:42 AM
Greetings Phil, If you want to get notified when the content filter gets triggered by a message, then you can simply create something like the following filter: Filter Name: test Conditions: body-contains("testing", 1) Actions: notify (" admin@domain.com ", "Notification - Matched TEST filter") drop() The notification will be sent out as one of the actions. Hope this information helps. Regards, Jyothi Gandla Customer Support Engineer
... View more
06-21-2011
08:13 AM
Greetings Justin, From the message headers and log snippet you have sent, it appears that the message has been scanned by IronPort AntiSpam but has not been identified as a spam message. As Chris mentioned above, please send us the original message as an attachment to spam@access.ironport.com and provide us the email address or method you used to submit the message. You can send multiple messages at once by saving each missed spam in a rfc822 format and then attaching them to an email to spam@access.ironport.com. Thanks, Jyothi Gandla Customer Support Engineer
... View more
06-21-2011
08:03 AM
Greetings Claire, To ignore case in regular expression, you can use (?i) preceding re|fw to ignore case. Hope this helps. Jyothi Gandla Customer Support Engineer
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05-13-2011
08:15 AM
Greetings Joel, From your previous comment, it appears that you do not have serial number information. If possible, please provide us your contract ID details by opening a support case from our Cisco IronPort Support Portal site or by calling us at 1-877-641-4766. We will be able to look up for the serial numbers of your devices and find out which one you do not have access to to reset the password. Thanks, Jyothi
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04-22-2011
10:39 AM
Greetings Bob, We currently do not have IPv6 functionality in the current releases of AsyncOS. This is still in the plans for the future releases. Hope this information helps. Regards, ------------------------------------------------ Jyothi Gandla Customer Support Engineer Cisco IronPort Customer Support .:|:.:|:. c i s c o
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Created by
jgandla
in Email Security
in Email Security
04-17-2011
12:45 PM
04-17-2011
12:45 PM
Greetings Floyd, Were you able to connect to the C160 via serial ? If not make sure that the cable is a standard 9-pin null modem cable. For information on how to connect to a Email Security Appliance using serial, you can refer to the KB article below: Knowledge Base Answer ID: 1388 http://tinyurl.com/np38tq Hope this information helps. Regards, Jyothi Gandla Customer Support Engineer
... View more
Created by
jgandla
in Email Security
in Email Security
04-03-2011
01:32 AM
04-03-2011
01:32 AM
Greetings Karl, Does the issue still persist? If yes, can you please open a support case, and we will be able to take a look at the logs to investigate further? Thanks, ------------------------------------------------ Jyothi Gandla Customer Support Engineer Cisco IronPort Customer Support .:|:.:|:. c i s c o
... View more
03-31-2011
09:30 AM
Greetings Doug, To view what is the oldest message in queue, you can run the command "oldmessage" from the CLI. In order to view all the messages in the delivery queue, you can run "tophosts" command then select "Active Recipients" and this commands lists all the top 20 domains.There are several methods you can choose to run to find out what happened to a message by looking at mail logs. Here is a very good KB article that provide information on "Methods to review the mail logs" Knowledge Base Answer ID: 1030 http://tinyurl.com/yuoboy Once you obtain the MID of the oldest message, you can run "removemessage" from the CLI, and delete the message. Hope this information helps. Thanks, ------------------------------------------------ Jyothi Gandla Customer Support Engineer Cisco IronPort Customer Support .:|:.:|:. c i s c o
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Created by
jgandla
in Email Security
in Email Security
02-24-2011
10:18 AM
02-24-2011
10:18 AM
Greetings Mike, We have a very good KB article that describes steps on how to block an email address: How do I block a sender's email or email addresses? Knowledge Base Answer ID: 1343 http://tinyurl.com/cnreax Hope this information helps. Regards, ------------------------------------------------ Jyothi Gandla Customer Support Engineer Cisco IronPort Customer Support .:|:.:|:. c i s c o
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Created by
jgandla
in Email Security
in Email Security
02-17-2011
10:50 AM
02-17-2011
10:50 AM
Rob, Are these appliances communicating using IP addresses? If yes, in order to a join cluster,using IP addresses there must be a reverse DNS (PTR) record configured in DNS server for the Cisco IronPort appliance.Please check that if the the reverse lookup works. If not, it might be another issue. Regards, Jyothi Gandla Customer Support Engineer
... View more
Created by
jgandla
in Email Security
in Email Security
02-16-2011
12:46 PM
02-16-2011
12:46 PM
Doug, Are these appliances running same version and build of AsyncOS? This is important when you are importing configuration file of another appliance. If they are of same versions, you can download the current configuration file on the secondary and edit using XML editor or wordpad to add the sections from the primary appliance configuration file. Hope this information helps. Regards, Jyothi Gandla Customer Support Engineer
... View more
08-08-2011
Greetings Diego,To change the hostname for HELO command,From GUI, Click
on Network tab -> IP Interfa...
07-06-2011
Greetings,In addition to Chris's suggestions, you can also obtain the
Message-ID from the mail logs ...
07-06-2011
Greetings Kirk,Please open a support case to follow up on your
submissions. That way we can track th...
Created by
jgandla
in Email Security
07-05-2011
07-05-2011
Greetings Parnell, Are these messages already in Policy Quarantine? If
yes, then you as an administr...
06-29-2011
Greetings Phil,If you want to get notified when the content filter gets
triggered by a message, then...
06-21-2011
Greetings Justin,From the message headers and log snippet you have sent,
it appears that the message...
06-21-2011
Greetings Claire,To ignore case in regular expression, you can use (?i)
preceding re|fw to ignore ca...
05-13-2011
Greetings Joel,From your previous comment, it appears that you do not
have serial number information...
04-22-2011
Greetings Bob,We currently do not have IPv6 functionality in the current
releases of AsyncOS. This i...
04-17-2011
Greetings Floyd,Were you able to connect to the C160 via serial ? If not
make sure that the cable is...
Created by
jgandla
in Email Security
04-03-2011
04-03-2011
Greetings Karl,Does the issue still persist? If yes, can you please open
a support case, and we will...
03-31-2011
Greetings Doug,To view what is the oldest message in queue, you can run
the command "oldmessage" fro...
Created by
jgandla
in Email Security
02-24-2011
02-24-2011
Greetings Mike,We have a very good KB article that describes steps on
how to block an email address:...
Created by
jgandla
in Email Security
02-17-2011
02-17-2011
Rob,Are these appliances communicating using IP addresses? If yes, in
order to a join cluster,using ...
Created by
jgandla
in Email Security
02-16-2011
02-16-2011
Doug,Are these appliances running same version and build of AsyncOS?
This is important when you are ...
Public Statistics
| Date Registered | 06-09-2010 03:45 PM |
| Date Last Visited | 08-18-2017 03:56 AM |
| Total Messages Posted | 16 |
| Total Helpful Votes Received | 10 |
