I started off as a Helpdesk Level II technician with The Jones Group and was promoted to Technical Security Technician in May 2010. My main job responsibilities include firewall changes, reviewing IronPort logs, administer Symantec HIDS and administer AppSec DB Protect.
IE 8 is on the vendor's laptops; I tried both the 32 bit and 64 bit versions. They are not prompted for authentication at all; it tries to access the site then just displays a white page with our ironport server in the address bar followed by the Internet site it was trying to reach. I will try the cookie option to see if it works. I will keep you posted.
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We recently migrated from Websense to Ironport and are experiencing an issue where outside vendors who are part of a domain other than ours cannot access the Internet through Internet Explorer; they are able to access the Internet through other browsers (for example Chrome). We are sure it is an authentication issue but do not have a domain other than our primary one to test with. When the vendor opens Internet Explorer, they are brought to a blank white page with the ironport URL in the address bar. I have tried changing the authentication methods within IE on the affected workstations, but it did not resolve the issue. I also tried adding our ironport URL as a trusted Intranet site and even Internet site. I then tried adding our ironport IP as an explicity proxy, but it did not work. Has anyone else experienced this issue? If so, what was the resolution if any? We currently are having them use other browsers, if they have one, or we add their IP addresses on the appliance.
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