HI      I have a UC320 unit setup for 18 customers , with spa 512 phone, now sometimes when the  receptionist transfer the call  to the user while he is on the line, the second caller can overheard the first line talk. it happend occassionally  and randomly to different phones.  it is now becoming  a problem.      the receptionist uses a spa 504g with a 24 button sidecar. we defind the sidecar buttons as "monitor phones" for 18 phones, when the receptions make transfer, she just press the predefined button and the phone is transfered.     The below is the detailed ticket description: DANY was on a call with phone# XXX-335-2291 at 9:10am this morning and I transferred a call to her from Moniker Parts, phone number XXX-268-0396 using my switchboard soft keys (her light was red) and the person from Moniker Parts was able to hear her conversation How can I solve this problem Thank you in advance REX ... View more

HI:      I was asked to replace a telephone SPA512 of customer, she already had a long list of the contact and call history, I was wandering if it going to lost if I replace her spa512 with a new spa512.  I know the voice mail won't lose, but contact list and call history ??? if this need back up. how to do it? The phone pbx is UC320.   Regard Rex ... View more

Hi, do any of you guys experience the second line problem with UC320 and SPA 512G I setup the uc320 with a customer for 20 phone users(SPA512G), now some of them are complaining that when they are in conversation in the first line, the second line dial in. they hear the ringing  in the ear piece. they do not answer the second line. yet  the second line keep ringing even though the second line caller hang up, this really bothersome because the ringing interference with their conversation in the first line, there is no way to end it unless they hang up the first line. is there anyway dealing this kind of problem ? Regard. Rex ... View more

HI, I installed the UC320 for a customer and they have 19 users,  we are using sip trunk for voice traffic it now encountered an annoying problem, The  isp is doing the maintenance in recent period and their sip trunk is coming down and up occasionally  at night.  Whenever the sip trunk broke and come up again, the UC320 seems loss the sync with the wan, and it can work for 1 or 2 days and then the phone can not dial externally and also the incoming call have the problem, Yet the internal call is ok, whenever, this happened, we need to restart the uc320 to resume the service.  I configured the auto maintainance happen at Sunday morning 3am , yet, there are times that the sip trunk broke happen on Monday night, then we usually get the complaint from the custom around Wed. or Thurs.  and then we had to restart the system to resume the service.  It is really troublesome. Do you have any idea how to deal with the problem. Is it a bug of cisco uc320? Is there any software update or any  patch for this problem? We are running 2.3.2(6) now. ... View more

I want to remotely manage my sge 1020 sw, and defined the sge 2010p management address as 192.168.1.245 in vlan1,                                                                                      the uc320 static address in data network is 192.168.1.244. in vlan 1 I changed the uc320 default management port from 8080 to 443, and can remotely access the uc320 by https://xxx.xxx.xxx.xxx , I defined the port forward on uc320:  8888 as the external port, 80 as the internal port, wan ip addr as the external ip and 192.168.1.245 yet I can not access my sw by http://xxx.xxx.xxx.xxx:8888 . I have my full topo attatched in this discussion and the vlan configure at sge 2010p sw  as the following see if it helps       Port 45(trunk—contain vlan 527,vlan528),    connected to vianet wireless bridge       vlan 527 is data traffic, vlan 528 is voice traffic.  This trunk is defined by vianet.      Port  46(vlan 527 access port) connected to redbox wan port for Internet data      Port  47(vlan 528 access port) connected to uc320 wan port for sip trunk      Port 48(vlan 528 access port)  connected Vianet ATA for Fax machine.      All other ports, Port 1 –Port 45 are lan ports which are configured as trunk mode( vlan1 untaged for data, vlan 100 tagged for voice) which are connected to all servers, voip phones and computers. ... View more

Hi     when I deploy my phone in a car dealer shop, all phones working well except one spa 512 not working with uc320, when i connected it to sge 1020p sw, it powered up and after a while, it display "initializing network" and dead there, not going to the rest process such as go search DNS, and synchronizing.... and all the keys of the phone are dead, so I can not change it to the default factory setup. i tried the manu key all the time when it power up, but it alway locked. so how can I do with this phone?         Thanks in Advance Rex. ... View more

I defined 3 vlans on CISCO 1811, ONE MANAGEMENT , ONE wireless, one customers, It works fine before, but after a power outage, the  computer in management can not get DNS infor, though they can get their ip address and default gateway,  the 3 vlan is configured same way. and the other two vlan can get the dns infor from the router. I don't know how to check the problem. and what happend. could you guys help? Manage vlan is connected from f3 (vlan 3) to sf300 24port sw. customer vlan (vlan 2) is connected to dlink 1226 sw wireless vlan (vlan 10) is connected to dlink 1228 poe sw I put the relative configuration below, hope it is helpful ip cef no ip dhcp use vrf connected ip dhcp excluded-address 192.168.0.1 192.168.0.99 ip dhcp excluded-address 192.168.0.254 ip dhcp excluded-address 192.168.1.1 192.168.1.114 ip dhcp excluded-address 192.168.1.254 ip dhcp excluded-address 172.16.1.254 ip dhcp excluded-address 172.16.0.1 172.16.0.50 ip dhcp excluded-address 192.168.1.250 ! ip dhcp pool vlan3_pool    import all    network 192.168.1.0 255.255.255.0    default-router 192.168.1.1    dns-server 209.91.128.10 209.91.128.11 ! ip dhcp pool Vlan2_pool    import all    network 192.168.0.0 255.255.255.0    default-router 192.168.0.1    dns-server 209.91.128.10 209.91.128.11 ! ip dhcp pool Wireless_pool_vlan_10    import all --------------------------------------------------------- interface Vlan2 description CUSTOMER-ROOM ip address 192.168.0.30 255.255.255.0 ip nat inside ip virtual-reassembly standby 2 ip 192.168.0.1 standby 2 priority 110 standby 2 preempt standby 2 track FastEthernet0 25 ! interface Vlan3 ip address 192.168.1.30 255.255.255.0 ip nat inside ip virtual-reassembly standby 3 ip 192.168.1.1 standby 3 priority 110 standby 3 preempt standby 3 track FastEthernet0 25 !         interface Vlan10 ip address 172.16.0.30 255.255.252.0 ip access-group 104 out ip nat inside ip virtual-reassembly standby 10 ip 172.16.0.1 standby 10 priority 110 standby 10 preempt standby 10 track FastEthernet0 25 !    network 172.16.0.0 255.255.252.0    default-router 172.16.0.1    dns-server 209.91.128.10 209.91.128.11 ! ! no ip bootp server no ip domain lookup ip domain name rtp.cisco.com ip ssh version 1 ! multilink bundle-name authenticated ! ! ! ! username Ce password 7 92F743F20 archive log config   hidekeys when I check the log, I see lot of conflict in vlan3 (management), is it a reason ? P address        Detection method   Detection time          VRF 172.16.0.51       Ping               Oct 31 2012 06:57 PM                                    172.16.0.52       Ping               Oct 31 2012 06:57 PM                                    172.16.0.60       Ping               Oct 31 2012 06:58 PM                                    192.168.1.115     Ping               Oct 31 2012 06:59 PM                                    192.168.1.116     Ping               Oct 31 2012 06:59 PM                                    172.16.0.64       Ping               Oct 31 2012 07:01 PM                                    192.168.1.126     Ping               Oct 31 2012 07:05 PM                                    192.168.1.156     Ping               Oct 31 2012 07:22 PM                                    192.168.1.236     Ping               Oct 31 2012 07:24 PM                                    192.168.1.237     Ping               Oct 31 2012 07:24 PM                                    192.168.1.239     Ping               Oct 31 2012 07:25 PM                                    192.168.1.240     Ping               Oct 31 2012 07:25 PM                                    192.168.1.241     Ping               Oct 31 2012 07:25 PM                                    192.168.1.242     Ping               Oct 31 2012 07:25 PM                                    192.168.1.243     Ping               Oct 31 2012 07:25 PM                                    192.168.1.245     Ping               Oct 31 2012 07:25 PM                                    192.168.1.248     Ping               Oct 31 2012 07:25 PM                                    192.168.1.249     Ping               Oct 31 2012 07:25 PM                                    192.168.1.252     Ping               Oct 31 2012 07:25 PM                                    192.168.1.253     Ping               Oct 31 2012 07:25 PM                                    192.168.1.251     Ping               Oct 31 2012 07:26 PM               regard Rex ... View more