After upgrading a UC560 to 8.6.2 with CCA 3.2.3 I have a strange clock issue.  Voicemail timestamps are 2 hours early, i.e. a message left at 3pm will be stamped 1pm.  Also the schedule for the AutoAttendant is 2 hours off. I have read up on the issue and ran the "show clock detail" on both the router CLI and the CUE to verify timezones and proper NTP.  Here is what I got: Connected to the CUE service module: se-10-1-10-1# show clock detail 18:29:14.188 CDT Sun Aug 25 2013 time zone:                              America/Chicago clock state:                            sync delta from reference (microsec):        703 estimated error (microsec):             477 time resolution (microsec):             1 clock interrupt period (microsec):      10000 time of day (sec):                      1377473354 time of day (microsec):                 583967 Connected to the router: PAA#show clock detail 18:29:29.098 CDT Sun Aug 25 2013 Time source is NTP Summer time starts 02:00:00 CST Sun Mar 10 2013 Summer time ends 02:00:00 CDT Sun Nov 3 2013 As you can see the clocks are synced up between the two.  Both show the correct timezone (Central Dayight Time).  The clock on the phones is correct and CCA shows the correct time as well.  This issue surfaced immediately when the unit was upgraded to 8.6.2. Any ideas would be appreciated. ... View more

From the UC500 series EOL announcement: Is there a migration plan for UC300, UC500 and BE 3000 customers? And will my existing SPA phones be included in the plan? Planned  for availability on August 1, existing customers on the UC300, UC500,  and BE 3000 platforms will be able to migrate to the BE 6000 via the SMB  Collaboration migration program. Support for migrating SPA phones to  Cisco Unified IP Phones is also be included in the program. Could someone post a link to this program?  I can't find any details about it here or on Cisco's partner site.  Thanks! ... View more

I am looking for a call detail reporting solution for a client.  The client would like to be able to trace individual calls to respond to complaints - i.e. patients who complain about being on hold to long, callers who claim that no one answered when they hit a particular auto attendant option, etc.. I have found software that does exactly what we are looking for, but it is for a different brand phone system. See this screen shot for an example of what I am looking for.  The software shows the call progression including how long the caller listened to the auto attendant, the time the phone rang before an agent picked up the call, and the call duration.  It also shows any time someone was put on hold, parked, transferred, or conferrenced.  Has anyone used CDR software for UC500 that does a good job of this? Thanks in advance! ... View more