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The latest SPA525 firmware (7-4-9a) adds "Support for Basic ACD Functions" in a Broadsoft environment. Enabling this feature for a specific extension results in a line key icon which symbolizes the current ACD status. This is a great addition but it ...
Hi Chris,
If it is a defect then it's still active in SPA525G 7.6.2 firmware as well. I've noticed that 7.5.6 load behaves differently and more as expected: retrieving from hold in off-hook state does not divert audio to speaker and there's no need ...
Hi Patrick,When I try to configure a Broadsoft SCA extension according to doc (https://supportforums.cisco.com/docs/DOC-15272), the following setting in step 10 breaks the 'Caller ID Map' feature: Phone > Line Key 1 > Share Call Appearance: shared.At...
Hello Randy,Very cool! Using D-pad to select extension did the trick for me (even when using standard non-programmable softkeys). Having only one extension configured it never crossed my mind, so thank you very much for the follow up.By the way, the ...
Hi Randy,Unfortunateley the ACD softkeys are still not visible on SPA525G after firmware update 7.4.9c. However, it's promising to hear that the keys do display on a 508 series device. I'm still hoping this issue is related to a configuration mistake...
