About b.devos

b.devos · 09-12-2011

The latest SPA525 firmware (7-4-9a) adds "Support for Basic ACD Functions" in a Broadsoft environment. Enabling this feature for a specific extension results in a line key icon which symbolizes the current ACD status. This is a great addition but it ...

b.devos · 11-30-2016

Hi Chris, If it is a defect then it's still active in SPA525G 7.6.2 firmware as well. I've noticed that 7.5.6 load behaves differently and more as expected: retrieving from hold in off-hook state does not divert audio to speaker and there's no need ...

b.devos · 03-03-2014

Hi Patrick,When I try to configure a Broadsoft SCA extension according to doc (https://supportforums.cisco.com/docs/DOC-15272), the following setting in step 10 breaks the 'Caller ID Map' feature: Phone > Line Key 1 > Share Call Appearance: shared.At...

b.devos · 03-29-2012

Hello Randy,Very cool! Using D-pad to select extension did the trick for me (even when using standard non-programmable softkeys). Having only one extension configured it never crossed my mind, so thank you very much for the follow up.By the way, the ...

b.devos · 01-06-2012

Hi Randy,Unfortunateley the ACD softkeys are still not visible on SPA525G after firmware update 7.4.9c. However, it's promising to hear that the keys do display on a 508 series device. I'm still hoping this issue is related to a configuration mistake...

b.devos · 04-19-2011

Tested on a SPA525G2 (7.4.7) with single SIP registration on first line...no luckGr,Boudewijn

Member Since	‎03-03-2006 04:41 PM
Date Last Visited	‎04-26-2024 02:32 AM
Posts	8

User Statistics

User Activity

Broadsoft ACD softkeys on SPA525

Hi Chris,

Re: Caller ID Mapping

Broadsoft ACD softkeys on SPA525

Re: Broadsoft ACD softkeys on SPA525

Re: Speed Dial Issue on SPA525G (7.4.7)